Printing Woes Adding Ticket Note and Ticket Tags To Templates

V5 Question
1

Just trying to get some additional info on my receipt template but not having any luck - think I’ve followed the rule book (have tried several options now based on other posts)…

  1. Trying to add the order note to the kitchen printer template via;
    indent preformatted text by 4 spaces
    [{NOTE}]
  2. Trying to add the diner type using the value of the ticket tag ‘Diner Type’ to the kitchen template (department shows ok though, just not the ticket tag value);
    indent preformatted text by 4 spaces
    Area:{TICKET TAG:DINER TYPE} {DEPARTMENT}

Do these seem ok to everyone else?

2

They look fine. Please post your template.

But what do you mean with this?

3

Its where he has tried to use </> but left on its own line

Is your tag in capitals, not there;

Pretty sure is case sensitive.

1 Like
4

Sure full template here…

Kitchen;

<L00>Area:{ENTITY DATA:Diner Type} {DEPARTMENT}
<L00>Date:{TICKET DATE}
<L00>Time:{TIME}
<L00>{ENTITIES}
<L00>Ticket No:{TICKET NO}
<L00>Server:{USER NAME}
<F>-
{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J10>Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
<J10>Total:|{TICKET TOTAL}
<J10>VAT Included: |{TAX TOTAL}
<J10>Tendered: |{TENDERED TOTAL}
{PAYMENTS}
<J10>Change: |{CHANGE TOTAL}
<DB>
<F>=
<C10>T H A N K   Y O U
<C00>VAT Reg No: 86383184
<F>=
<F>=
<F>

[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[SERVICES]
<J00>{CALCULATION NAME}|{CALCULATION TOTAL}

[PAYMENTS]
<J00>{PAYMENT NAME}|{PAYMENT AMOUNT}

[ORDERS]
-- Default format for orders
<J00>{PRODUCT NAME}
<J00>- {QUANTITY} x {PORTION}|{TOTAL PRICE}
{ORDER TAGS}


[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}

[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} | {ORDER TAG PRICE}

[ENTITIES:Table]
-- Table entity format
<L00>Table:{ENTITY NAME}

[ENTITIES:Rooms]
<L00>Room:{ENTITY NAME}

[ENTITIES:Customer]
-- Customer entity format
<L00>Name:{ENTITY NAME}
<L00>Phone:{ENTITY DATA:Phone}
<L00>House #:{ENTITY DATA:House Number}
<L00>Street:{ENTITY DATA:Street}
<L00>Town:{ENTITY DATA:Town}
<L00>P/Code:{ENTITY DATA:Postcode}
5

You ned to specify entity type if using entity based tag outside of the [ENTITY:xxx] area.

Also you posted Diner Type as ticket tag above?
And am I missing it, I dont see {NOTE} in there?

6

Ok thanks so instead of {ENTITY DATA:Diner Type} I should use [ENTITY:Diner Type]? Have added {note} to the kitchen template (sorry thats the ticket tempkate I posted but nigh identical) but it doesn’t want to work for aome reason.

7

EDIT: God knows what I was doing wrong, but the diner type is now sorted - must have overlooked something. Area:{TICKET TAG:Diner Type} {DEPARTMENT} works great. Still having problems with ticket note though…

[LAYOUT]
<T>Ticket
<T>Table:{ENTITY NAME:Table}
<L00>Date:{TICKET DATE}
<L00>Time:{TIME}
<L00>Area:{TICKET TAG:Diner Type} {DEPARTMENT}
<L00>Ticket No:{TICKET NO}
<L00>{NOTE}
8

Thats what I was saying there :slight_smile:

Where did you put {NOTE} on kitchen template?

9

Thanks for your help. Exactly as above in the layout section with a l00 format tag.

10

Are you sure there is a ticket note for that ticket? You can check in ticket Explorer.

1 Like