Problem whit USB thermal printer

Hi !!

Im new using Sambapos, im using ver. 3 because is the only in spanish. My pc have Windows 7 64 bits and my thermal printer is a USB OKIPOS 407ii, there aren’t drivers for this windows version and i configured like generic only text.I can print but when i print the bill or the order to kitchen sent me a big space after the last printed line:

this is the configuration of my printer and sambapos

and this is the bill printer template

[LAYOUT]
-- General layout
<T>JAGUAR AZUL
<L00>
<L00>ANDADOR MATAMOROS 6A, QUERETARO, MX
<L00>
<L00>Fecha:{TICKET DATE}
<L00>Tiempo:{TIME}
<L00>{USER NAME}
{ENTITIES}
<L00>Ticket No:{TICKET NO}
<F>-
{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J10>Total Cortesías:|{ORDER STATE TOTAL:Cortesías}]
<J10>Total:|{TICKET TOTAL}
{PAYMENTS}
<DB>
<F>=

<C10>GRACIAS POR SU PREFERENCIA Y POR APOYAR 
<C10>A NUESTROS MESEROS CON SU PROPINA
<L00>
<C10>Para un guerrero todas las decisiones son 
<C10>una batalla,  las enfrenta con miedo y con 
<C10>respeto porque sabe que ganara.
[DISCOUNTS]

<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[PAYMENTS]
<J00>{PAYMENT NAME}|{PAYMENT AMOUNT}

[ORDERS]
-- Default format for orders
<J00>- {QUANTITY} {NAME}|{PRICE}
{ORDER TAGS}

[ORDERS:Cortesías]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**Cortesía**
{ORDER TAGS}

[ORDERS:Vacío]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} | {ORDER TAG PRICE}

[ENTITIES:Mesa]
-- Table entity format
<L00>Mesa: {ENTITY NAME}

[ENTITIES:Cliente]
-- Customer entity format
<J00>Cliente: {ENTITY NAME} | {ENTITY DATA:Telefono}

When the last line of my bill is printed i need cut, thank you for your time and help…

Omar

There is not too much to do regarding margins on SambaPOS side. How printer behaves when a printout ends configured through printer.

It print always the same Length size, and dont make the cut, can i use a command in the printer?

You can only send text to a printer configured as generic / text. Printer should automatically cut paper when printing ends without needing to send additional commands. You can try to contact OKI support to learn if such configuration possible or an updated driver exists for your printer.

Hi, oki support help me about this topic, thank you for your time and help !!!

If you don’t mind posting solution, it would be great so it can help others as well.

1 Like

I have to install Windows XP, OKIPOS dont have support for Windows 7.

SambaPOS 4 will not work with Windows XP. But I see your using SambaPOS 3. Eventually if you ever plan to update to a newer version of SambaPOS you might think about updating your printer as well so it will be compatible.

Omarlm em puedes ayudar a configurar la impresora en win7, que archivos usaste