QR Code invalid


When generating a QR code the number is blank? What am I doing wrong, the SambaPOS v5 is licensed and we’ve uninstalled and reinstalled the SambaConnect as well.

Help would be appreciated.

Do you have an internet connection in that machine?

Yes, they use a USB 3G mobile stick.

Ok is there an ethernet card ? We create that key with using ethernet mac id.

This is then the problem, they don’t connect to the internet through the ethernet card. I will try and see if the Mobile stick can work on their router

I think mobile stick havent got any mac id.