Re-Open Settled Ticket Button not working

Hello @QMcKay, I have followed your tutorial on “How to create a Refund Button” but I’m experiencing some difficulties. I will be very thankful if you could please help me out understand what i have missed.

I have done everything as instructed. However, when i display a ticket from the Tickets sccreen, the Re-Open Settled Ticket button is inactive. Also i have noticed that the Settle button is still active. Dont know if it should be that way for a paid ticket.

Thank you a lot for all the help so far.

Check the Automation Command mapping for the “Re-Open” button. Specifically, the Enabled States should be blank, not *.

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Amazing. Works like a charm now. Thank you

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