Recall & Clone (Customer) Last Ticket

[QMcKay]

Rules

LT Display Last Customer Ticket [Automation Command Executed] (Rule)

Rule Name:	LT Display Last Customer Ticket
Event Name:	Automation Command Executed
Rule Tags:

Custom Constraint List (1):

Execute Rule if:

Matches

Automation Command Name

Equals

LT Display Last Ticket

Actions (2):

LT Show Message

Constraint: ‘{SETTING:{ENTITY NAME:Customers}_CLastTicketId}’ == ‘’

MessageToDisplay:

Cannot find Previous Ticket for\r{ENTITY NAME:Customers}\r{ENTITY NAME:Tables}

LT Display Ticket

Constraint: ‘{SETTING:{ENTITY NAME:Customers}_CLastTicketId}’ != ‘’

ticketId:

[=TN('{SETTING:{ENTITY NAME:Customers}_CLastTicketId}')]

Mappings

Mappings

Terminal	User Role	Department	Ticket Type
*	*	*	*

---

LT Clone Ticket [Automation Command Executed] (Rule)

Rule Name:	LT Clone Ticket
Event Name:	Automation Command Executed
Rule Tags:

Custom Constraint List (1):

Execute Rule if:

Matches

Automation Command Name

Equals

LT Clone Ticket

Actions (1):

LT Create Ticket Clone

Constraint: (none)

Mappings

Mappings

Terminal	User Role	Department	Ticket Type
*	*	*	*

---

LT Entity Selected - Load CLastTicketId from Entity State and Store in Memory [Entity Selected] (Rule)

Rule Name:	LT Entity Selected - Load CLastTicketId from Entity State and Store in Memory
Event Name:	Entity Selected
Rule Tags:

Custom Constraint List (1):

Execute Rule if:

Matches

Entity Type Name

Equals

Customers

Actions (2):

LT Load Entity by Search

Constraint: (none)

entityTypeName:	Customers
entityName:	[:EntityName]
searchValue:

LT Store CLastTicketId in Memory

Constraint: (none)

customerName:	[:EntityName]
ticketId:	{ENTITY STATE:CLastTicketId}

Mappings

Mappings

Terminal	User Role	Department	Ticket Type
*	*	*	*

---

LT Ticket Closing - Store Entity State CLastTicketId [Ticket Closing] (Rule)

Rule Name:	LT Ticket Closing - Store Entity State CLastTicketId
Event Name:	Ticket Closing
Rule Tags:

Custom Constraint List (3):

Execute Rule if:

Matches

{TICKET STATE:Status}	Equals	Paid
[=TN('{TICKET TOTAL}')]	Greater	0
{ENTITY NAME:Customers}	Is Not Null

Actions (1):

LT Update Entity State CLastTicketId

Constraint: (none)

customerName:	{ENTITY NAME:Customers}
ticketId:	[=TN('{TICKET ID}')]

Mappings

Mappings

Terminal	User Role	Department	Ticket Type
*	*	*	*