This Tutorial shows how you can store, recall, and clone a previous Ticket. It works from the Ticket Explorer, or in the case of a Customer Entity, it will allow for cloning of that Customer’s last Ticket.
This Tutorial should work for SambaPOS V4 or V5
Automation Commands
Actions
Rules
DB Tools
Updates
LT Clone Ticket
[no Category](Automation Command)
| Name: | LT Clone Ticket |
| Category: | |
| Button Header: | Clone\rTicket |
| Color: | #FFC0504D |
| Font Size: | 26 |
| Confirmation: | None |
| Symbol: | |
| Image: | |
| Auto Refresh: | 0 |
| Tile Cache: | 0 |
| Navigation Module: | |
| Nav Module Parameter: | |
</details>
<details>
<summary><b><u>Mappings</u></b></summary><table><tr><td><b>Terminal</b> </td><td><b>User Role</b> </td><td><b>Department</b> </td><td><b>Ticket Type</b> </td><td><b>Enabled States</b> </td><td><b>Visible States</b> </td><td><b>Visibility</b> </td></tr><tr><td><code>*</code></td><td><code>*</code></td><td><code>*</code></td><td><code>*</code></td><td><code></code></td><td><code>Status=Paid</code></td><td><code>Ticket</code></td></tr></table></details>
----------
<img src="/uploads/default/original/3X/9/0/90b0dbc368cbdecdeafdef9a408045c85a423e8f.png" width="364" height="500">
>## LT Display Last Ticket `[no Category]` (Automation Command) ##
<table><tr><td><b>Name:</b> </td><td><code>LT Display Last Ticket</code></td></tr><tr><td><b>Category:</b> </td><td><code></code></td></tr><tr><td><b>Button Header:</b> </td><td><code>Display Last\rSettled Ticket</code></td></tr><tr><td><b>Color:</b> </td><td><code>#FFC0504D</code></td></tr><tr><td><b>Font Size:</b> </td><td><code>26</code></td></tr><tr><td><b>Confirmation:</b> </td><td><code>None</code></td></tr></table>
<b>Values (0):</b> <i>(none)</i>
<details>
<summary><b><u>Navigation Settings</u></b></summary><table><tr><td><b>Symbol:</b> </td><td><code> </code></td></tr><tr><td><b>Image:</b> </td><td><code> </code></td></tr><tr><td><b>Auto Refresh:</b> </td><td><code>0</code></td></tr><tr><td><b>Tile Cache:</b> </td><td><code>0</code></td></tr><tr><td><b>Navigation Module:</b> </td><td><code> </code></td></tr><tr><td><b>Nav Module Parameter:</b> </td><td><code> </code></td></tr></table>
<b>Template:</b>
</details>
<details>
<summary><b><u>Mappings</u></b></summary><table><tr><td><b>Terminal</b> </td><td><b>User Role</b> </td><td><b>Department</b> </td><td><b>Ticket Type</b> </td><td><b>Enabled States</b> </td><td><b>Visible States</b> </td><td><b>Visibility</b> </td></tr><tr><td><code>*</code></td><td><code>*</code></td><td><code>*</code></td><td><code>*</code></td><td><code></code></td><td><code>Status=New</code></td><td><code>Ticket</code></td></tr></table></details>LT Show Message
[Show Message](Action)
| Action Name: | LT Show Message |
| Action Type: | Show Message |
| Message: | [:MessageToDisplay] |
LT Create Ticket Clone
[Create Ticket](Action)
| Action Name: | LT Create Ticket Clone |
| Action Type: | Create Ticket |
| Clone Current Ticket: | True |
| Clone All Orders: | True |
LT Display Ticket
[Display Ticket](Action)
| Action Name: | LT Display Ticket |
| Action Type: | Display Ticket |
| Ticket Id: | [:ticketId] |
LT Load Entity by Search
[Load Enitiy](Action)
| Action Name: | LT Load Entity by Search |
| Action Type: | Load Enitiy |
| Entity Type Name: | [:entityTypeName] |
| Entity Name: | [:entityName] |
| Entity Search Value: | [:searchValue] |
LT Store CLastTicketId in Memory
[Update Program Setting](Action)
| Action Name: | LT Store CLastTicketId in Memory |
| Action Type: | Update Program Setting |
| Setting Name: | [:customerName]_CLastTicketId |
| Setting Value: | [:ticketId] |
| Update Type: | Update |
| Is Local: | True |
LT Update Entity State CLastTicketId
[Update Entity State](Action)
| Action Name: | LT Update Entity State CLastTicketId |
| Action Type: | Update Entity State |
| Entity Type Name: | Customers |
| Entity Name: | [:customerName] |
| Entity State Name: | CLastTicketId |
| Current State: | |
| Entity State: | [:ticketId] |
| Quantity Exp: | |
LT Display Last Customer Ticket
[Automation Command Executed](Rule)
| Rule Name: | LT Display Last Customer Ticket |
| Event Name: | Automation Command Executed |
| Rule Tags: | |
| Execute Rule if: | Matches |
Automation Command Name | Equals | LT Display Last Ticket |
Constraint: ‘{SETTING:{ENTITY NAME:Customers}_CLastTicketId}’ == ‘’
| MessageToDisplay: | Cannot find Previous Ticket for\r{ENTITY NAME:Customers}\r{ENTITY NAME:Tables} |
Constraint: ‘{SETTING:{ENTITY NAME:Customers}_CLastTicketId}’ != ‘’
| ticketId: | [=TN('{SETTING:{ENTITY NAME:Customers}_CLastTicketId}')] |
| Terminal | User Role | Department | Ticket Type |
* | * | * | * |
LT Clone Ticket
[Automation Command Executed](Rule)
| Rule Name: | LT Clone Ticket |
| Event Name: | Automation Command Executed |
| Rule Tags: | |
| Execute Rule if: | Matches |
Automation Command Name | Equals | LT Clone Ticket |
Constraint: (none)
| Terminal | User Role | Department | Ticket Type |
* | * | * | * |
LT Entity Selected - Load CLastTicketId from Entity State and Store in Memory
[Entity Selected](Rule)
| Rule Name: | LT Entity Selected - Load CLastTicketId from Entity State and Store in Memory |
| Event Name: | Entity Selected |
| Rule Tags: | |
| Execute Rule if: | Matches |
Entity Type Name | Equals | Customers |
Constraint: (none)
| entityTypeName: | Customers |
| entityName: | [:EntityName] |
| searchValue: | |
Constraint: (none)
| customerName: | [:EntityName] |
| ticketId: | {ENTITY STATE:CLastTicketId} |
| Terminal | User Role | Department | Ticket Type |
* | * | * | * |
LT Ticket Closing - Store Entity State CLastTicketId
[Ticket Closing](Rule)
| Rule Name: | LT Ticket Closing - Store Entity State CLastTicketId |
| Event Name: | Ticket Closing |
| Rule Tags: | |
| Execute Rule if: | Matches |
{TICKET STATE:Status} | Equals | Paid |
[=TN('{TICKET TOTAL}')] | Greater | 0 |
{ENTITY NAME:Customers} | Is Not Null | |
Constraint: (none)
| customerName: | {ENTITY NAME:Customers} |
| ticketId: | [=TN('{TICKET ID}')] |
| Terminal | User Role | Department | Ticket Type |
* | * | * | * |
Recall_and_Clone_Ticket.zip (1.5 KB)
… reserved for updates …
I thought this tutorial has been around for a while, as I’ve implemented it before. Has something changed, other than all the new screenshots?
He more than likely just updated it for v5. Previously it was archived in v4 and its slightly harder to browse those tutorials now considering the categories are hidden on first navigation.
It has been around for a long time.
I simply updated it to add some small tweaks to make it more robust. It should work in V4 or V5.
This is “Method 2” from the original V4 Topic, but I removed that post from that thread and replaced it with a re-direct to this new Tutorial.
I am not sure what the problem please have a look to the screen print below
I think the problem its from [:customerName] in the first image I think this because the primary field is phone in the second image
You didn’t show the rule but if you have historic orders where name used to be customer name and not primary (entity name) is now number it wouldn’t work.
Interesting to use program setting over a entity custom field for last ticket…
You would need to either update program sting names to numbers OR change the rule so it searches for entity data:name rather than entity name.
sorry I don’t understand
What @JTRTech is saying is about what you mentioned:
The Rules search and set data for a Customer based on {ENTITY NAME:Customers} or [:EntityName]. So whenever you see one of those variables being used in the Rules, you might need to change that to use instead:
{ENTITY DATA:Customers:Phone}
But to be sure, show a screenshot of your Customer Entity Type configuration of the Custom Data Fields, and a screenshot of one of the Customers to see what type of data is stored in each field.
Ok, so your Primary Field is “Phone”. That means {ENTITY NAME:Customers} or [:EntityName] used in the Rules will show you the Customer Phone Number, and {ENTITY DATA:Customers:Name} can be used to display the Custom Data field called “Name” which contains the Customer Name.
I think the issue is that your Entity Type Name is not “Customers”… it is " Customers E T ". So in your Rules, anywhere you see this:
{ENTITY NAME:Customers}
… you need to change it to this:
{ENTITY NAME:Customers E T}
For example…
RULE: LT Display Last Customer Ticket
Constraint: '{SETTING:{ENTITY NAME:Customers}_CLastTicketId}' == ''
CHANGETO: '{SETTING:{ENTITY NAME:Customers E T}_CLastTicketId}' == ''
MessageToDisplay: Cannot find Previous Ticket for\r{ENTITY NAME:Customers}\r{ENTITY NAME:Tables}
CHANGETO: Cannot find Previous Ticket for\r{ENTITY NAME:Customers E T}\r{ENTITY NAME:Tables}
Constraint: '{SETTING:{ENTITY NAME:Customers}_CLastTicketId}' != ''
CHANGETO: '{SETTING:{ENTITY NAME:Customers E T}_CLastTicketId}' != ''
ticketId: [=TN('{SETTING:{ENTITY NAME:Customers}_CLastTicketId}')]
CHANGETO: [=TN('{SETTING:{ENTITY NAME:Customers E T}_CLastTicketId}')]
RULE: LT Entity Selected - Load CLastTicketId from Entity State and Store in Memory
entityTypeName: Customers
CHANGETO: Customers E T
RULE: LT Ticket Closing - Store Entity State CLastTicketId
Custom Constraint: {ENTITY NAME:Customers} Is Not Null
CHANGETO: {ENTITY NAME:Customers E T} Is Not Null
customerName: {ENTITY NAME:Customers}
CHANGETO:: {ENTITY NAME:Customers E T}
still not working i make sure that its > Customers E T
what i think maybe because of custom field format ### ## ### ###
when the samba try to find the tiket the format of the phone
I think no Ticket Number has ever been stored to the Entity because the Rules were not working as expected to be able to store the Ticket Number in the Entity State.
Try creating a Ticket for a Customer and Settle it. This is when the Ticket Id is stored in the Entity’s State named CLastTicketId.
Then select the same Customer again, and try to Load Last Ticket.