I’m looking to setup a refund system where the customer returns an item and I issue a credit note for the balance of the original ticket. I setup @QMcKay refund tutorial but I would also like to refund to customer account or issue a credit note something like the gift certificate maybe? The workflow I was thinking
- Customer returns item/items
- I pull up the ticket of original sale and reopen ticket
- Select items to be refunded
- Click settle
- Tender by Credit Note
- The returned balance is then printed on a credit note for them to use in the future. (Like Gift Certificate)
Is it possible to have a ticket type that would be negative? e.g I was thinking maybe create a ticket type called returns then create an action to switch ticket type. Once the ticket type is set to returns anything selected will be negative? Settle ticket and select Customer Account. The returned items balance is then added to the customer account.
Hope Im making sense if not I can try upload some screenshots. Does anyone else issue credit notes?