thanks, i was waiting for you to finalise your refund setup by opening a ticket to refund it
ive got a more ad hoc setup that doesnt relate to a previous ticket, it basically creates a new ticket for a refund. so just add an item to the ticket, press the item to get the order options and there is an red refund item button
I see so add the same item to the finalized ticket and then press the refund button?
EDIT: Never mind I think I get what your saying. Just add that item to a new ticket then refund it.
ignore the tag options that come up such as ordered wrong item etc, im just part way through changing the setup, i used to use those to add to the order but ive now added the blue ask question to determine whether to put the item back into stock or not and this is when ive found the inventory issue on saleable returns
im adding another ask questions action so that when either saleable or damaged is selected from the blue ask question screen another screen appears asking for the return reason which i will add as a ticket tag or order tag if i can set it up lol
yea create a brand new ticket, add the item, select it and press refund
strange, as i cloned that rule when i made the damaged rule and just changed the update inventory part of the update order action
thanks for looking into it 
It works if you dont process a payment and just close ticket. I am still looking into it.
Was wrong this still does not work.
Ok @RickH got solution for you. First set your Action as this:
Then set your rule like this:
Thanks @kendash thats sorts the inventory level however now the price doesnt turn to a minus, so it thinks i have sold the refund and taken money from the customer rather than giving it out to them. it seems the 0-Order.Price doesnt work in the action
EDIT - just checked my accounts and it is treating the refund as a sale and isnt deducting the price amount as when refunding it doesnt become a minus figure
it seems the action cant have quantity as a minus number AND price set as a minus number so i can either have the price set correctly as a minus, or inventory set correctly.
Got anymore ideas?
It works if you use it as a variable like I showed above and not in the action itself.
i cant get it to work using it as a variable, i copied what you did but it doesnt work, ill try again now
i now get it to show as -1 and the price is minus, when processing the refund the cash values in account are now correct but inventory still hasnt updated.
ive just cleared all transacation, sold one item to take inventory balance to -1, then i refunded the same item but inventory still says -1 instead of zero
Show your action again and rule.
ive got an ask question now set up to ask if item should go back into stock (increase inventory) or not (throw away). when pressing either yes or no the price is turned into a minus but the inventory doesnt work it still treats it as a sale and decreases inventory in BOTH cases.
@QMcKay as your “active” and i know youve done something similar with refunds and increasing inventory for “good” stock that can be sold again or not adding to inventory if its being returned as damaged or wasteage, can you see where im going wrong, my refund rules for refund back to stock, or refund as wasteage are not correctly updating inventory.
Refunding back to stock actually reduces inventory even though increase inventory setting is set to True, and my wasteage rule has increase inventory set to false but it still deducts it as if its a sale
ill post my new flow and actions and rules in a few mins
Sometimes the solution is to simply remove the Action in question from the Rule, save the Rule, add the Action back in, then save the Rule again.
I’m not very familiar with your setup. I use a single Ticket Type. My Refund is very simple. It asks a question to return to stock or not, then fires the appropriate action to increase or not.
EDIT: I just looked through the thread. There are some major differences in our setups.
The Flow
This is an ad hoc refund system and doesnt need to re-open a settled ticket, i simply create a new ticket and turn the ticket into a refund ticket/transaction
Starting Accounts - just £50 till float entered
Starting Inventory - currently all balances zero
Add item to ticket
Select item and press the refund button on order line
This displays a list of return reasons (Good stock reasons on left, Bad stock reasons on right) select one to continue and ask question appears
Issue 1 - I selected Yes (before i added this ask question when i pressed the reason for return that reason was added below the item on the receipt, now its either adding YES or NO instead based on the ask question button pressed, can this be changed so that my return reason is added instead of the Yes or No from the ask question button?)
Issue 2 - Order updated to refund (1.25), settle refund and the money in accounts updates correctly but instead of adding to inventory as i refunded to good stock, it still deducts instead
Accounts show 48.75 of cash in till and a refund value of 1.25, which is spot on
As i refunded to good stock and increase inventory is set to true my stock balance should be +1 as it started at zero, but instead it shows -1 (dry roasted peanuts)
Rules and actions coming next
Automation Command Button - Ad Hoc Refund
Ad Hoc Refund Actions
Add to inventory
Do NOT add or deduct from inventory
in both cases money in accounts in correct, inventory balances are not @Jesse was helping me yesterday with different settings in these actions but i couldnt get them to correct inventory
Ad Hoc Refund Rules
im guessing this is overriding my return reasons from being added to the ticket?
actions expanded
actions expanded
Let me know if its easier to send you a backup to play with?
