Hi All, I tried to create Re-Open as in Tutorial Re-open Settled Ticket & Cancel Payments But when I select ticket I found the Re-open button deactivated! Any suggestion?

That was my next suggestion :grinning:

Most likely your button state mapping. Show mapping settings for automation command button.

Check auto command button mappings to make sure sure the button is active for the user and ticket state. If thats fine you also need to add the unlock ticket action to allow the buttons to work i think

Ye try adding unlock ticket action to your reopen ticket rule

I didn’t do more than what in tutorial

Add the actuon to your rule and try reopening the ticket again to see if button now active

SambaClub Forum

Regarding Re-Open Ticket

V5 Question

Mohamed_Seddiek August 8, 2017, 8:57am 6

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