Hi All, I tried to create Re-Open as in Tutorial https://forum.sambapos.com/t/re-open-settled-ticket-cancel-payments/1600/1
But when I select ticket I found the Re-open button deactivated! Any suggestion?
Here is what I did
Most likely your button state mapping.Show mapping settings for automation command button.
Check auto command button mappings to make sure sure the button is active for the user and ticket state. If thats fine you also need to add the unlock ticket action to allow the buttons to work i think
You mean that?
Ye try adding unlock ticket action to your reopen ticket rule
I didn't do more than what in tutorial
How to check that if being?
Add the actuon to your rule and try reopening the ticket again to see if button now active
@RickH What do you think my problem is?
@RickH I found the problem in the toturial, someone else face the same trouble and that was the problem, it works now thank you very much
That was my next suggestion