It used to do this but there was a change in 5.2.12 to reset category when ticket closed.
I’m not sure if there is a workaround for this now. Also wasn’t sure the reason for the change but assuming it must have been to fix something.
It used to do this but there was a change in 5.2.12 to reset category when ticket closed.
I’m not sure if there is a workaround for this now. Also wasn’t sure the reason for the change but assuming it must have been to fix something.