Remove item from ticket

How can i remove an item from a ticket if it is added to an order by mistake. when i click on the item the void button is grayed out so i cannot click on it

I answered you in previous post. No need to create multiple posts just be patient and wait for answer.

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If its NEW you cancel it and it goes away completly.
If its SUBMITTED you void it and it gets crossed out and isnt printed.

Hi Kendash, sorry for that, i wasn’t sure if i posted it in the right place, thanks for the reply