Reopen Closed Ticket issue

[emre]

@gerlandog

question… what about inventory and accounts… how does this affect all that???

I’ve experienced no problems but I’ll be happy if you let us know if it works fine or not for you…

[gerlandog]

ok great!!! thanks for all the help!!!

[juanpitti]

could you document the steps you follow to create the botton please

[morshed1]

Refer to below:

Re-open Settled Ticket & Cancel Payments

The short version of this originally posted here: Enable More Ticket Actions Module from Samba Market. This module enables Reopen Closed Ticket and Cancel Payments action types. Create two actions for both of these action types. These actions do not have parameters. Create “Display Ticket” action, name it Refresh Ticket. Set TicketId parameter as 0. Create an Automation Command, name it as you wish an place it somewhere suitable. Create a Rule to handle this command and call Actions Reo…