ReOpen Ticket Grayed

Situation : If I settle a bill & after settling if the customer told to cancel the bill.

If it’s greyed out it’s an enabled mapping issue.
I think it needs to be empty mapping rather than *

1 Like

@JTRTech Sorry. Solved. enabled mapping was the problem. I changed it to empty.

after reopening the ticket , is it possible to cancel payment for the entire ticket at once instead of selecting each item and making it void?

I’d need to check but my reopen button at hotel cancels payments, pretty sure it’s either an action or option of reopen action but not at PC to check. It’s deinatly possible.
Just be carefull with reopening tickets from past periods.

Ok JTR. Thank you for your response.