Rick's Tutorial 12 - Refunds

[markjw]

@kendash yes you are correct that is what I was meaning about losing data

Yeah I saw your pre built database on the forum, I downloaded it but never got around to installing it . One main reason I was looking at it was about the way you handled refunds, because I followed this tutorial:

Refund Item button

This setup is originally based on the Tutorial by @emre, here: However, as discussed in that thread, I wished for an alternate method so that Accounts would reflect the correct Balances. Operational Flow: [image] First, you will need to implement this setup, to be able to Re-open a previously-Settled Ticket: Once you have the above implemented, the setup of the Refund button is simple. Ensure your Ticket Types have the option selected for Allow Zero Priced Orders: [image] Au…

which worked but I didn’t like the fact you couldn’t print a proper refund receipt, and when you settled, whatever is added overwrites the original payment, so if you have any complex payment (i.e. multiple payments on ticket) or if the staff forgot the original payment type when settling, it is not straightforward.

So am I right to say the only way I can really get a proper refund receipt is to have a new ticket for the refund?

And I guess another indirect question related to above, do you know if there is a way to re-open settled ticket then settle again but not lose the previous payments (i.e. to avoid mistake or not lose complex payments as I refer to above)?