SambaPOS crashes whenever i try to use POS

ahmed · July 23, 2016, 5:08pm

Whenever i try to use the POS function the program crashes. Ive already restored the database and uninstalled the program and reinstalled it with no luck.

[General Info]

Application: SambaPOS
Version: 5.1.60
Region: en
DB: SQ
Machine: ONESTOP-PC
User: ONE STOP
Date: 7/22/2016
Time: 9:35 PM

User Explanation:

ONE STOP said “”

[Exception Info 1]

Top-level Exception
Type: System.ArgumentException
Message: The region does not contain the specified view.
Parameter name: view
Source: Microsoft.Practices.Prism
Stack Trace: at Microsoft.Practices.Prism.Regions.Region.GetItemMetadataOrThrow(Object view)
at Microsoft.Practices.Prism.Regions.Region.Activate(Object view)
at Samba.Presentation.Common.RegionService.ActivateRegion(IRegionManager regionManager, String regionName, Object view)
at Samba.Presentation.Common.VisibleModuleBase.Activate()
at Samba.Modules.PosModule.PosModule.OnNavigate(String parameterName)
at Microsoft.Practices.Prism.Commands.DelegateCommand`1.<>c__DisplayClass6.<.ctor>b__2(Object o)
at Microsoft.Practices.Prism.Commands.DelegateCommandBase.Execute(Object parameter)
at Microsoft.Practices.Prism.Commands.DelegateCommandBase.System.Windows.Input.ICommand.Execute(Object parameter)
at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Primitives.ToggleButton.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

[Assembly Info]

mscorlib, Version=4.0.0.0
Samba.Services, Version=1.0.0.0
Samba.Domain, Version=1.0.0.0
Samba.Infrastructure.Data, Version=1.0.0.0
System.ComponentModel.Composition, Version=4.0.0.0
System.Core, Version=4.0.0.0
PresentationCore, Version=4.0.0.0
DevExpress.Xpf.LayoutControl.v14.1, Version=14.1.13.0
System.Xml, Version=4.0.0.0
DevExpress.Xpf.Grid.v14.1, Version=14.1.13.0
System, Version=4.0.0.0
DevExpress.Xpf.Grid.v14.1.Core, Version=14.1.13.0
WindowsBase, Version=4.0.0.0
System.Xaml, Version=4.0.0.0
PresentationFramework, Version=4.0.0.0
Samba.Infrastructure, Version=1.0.0.0
Microsoft.Practices.Prism, Version=4.0.0.0
System.Runtime.Serialization, Version=4.0.0.0
Microsoft.Practices.Prism.MefExtensions, Version=4.0.0.0
DevExpress.Xpf.Core.v14.1, Version=14.1.13.0
Samba.Presentation.Services, Version=1.0.0.0
System.Windows.Forms, Version=4.0.0.0
System.Drawing, Version=4.0.0.0
Stateless, Version=1.0.0.0
Samba.Persistance, Version=1.0.0.0
PropertyTools, Version=2012.4.14.1
Samba.Localization, Version=1.0.0.0
ReachFramework, Version=4.0.0.0
EntityFramework, Version=6.0.0.0
FluentValidation, Version=3.4.0.0
Omu.ValueInjecter, Version=2.3.0.0
Microsoft.Practices.ServiceLocation, Version=1.0.0.0
Microsoft.CSharp, Version=4.0.0.0

[System Info]

Operating System
-Microsoft Windows 7 Ultimate
–CodeSet = 1252
–CSDVersion = Service Pack 1
–CurrentTimeZone = -420
–FreePhysicalMemory = 2514740
–OSArchitecture = 64-bit
–OSLanguage = 1033
–ServicePackMajorVersion = 1
–ServicePackMinorVersion = 0
–Version = 6.1.7601

Machine
-ONESTOP-PC
–Manufacturer = Hewlett-Packard
–Model = p6-2100
–TotalPhysicalMemory = 3744317440
–UserName = ONESTOP-PC\ONE STOP

emre · July 23, 2016, 5:24pm

Can you give more info about that? Did you recently installed V5? Was it working fine before?

ahmed · July 23, 2016, 5:25pm

It was working perfectly fine until i restored the database

emre · July 23, 2016, 5:41pm

Can you PM me that database backup?

Edit… Or better can you create a new backup of current database with management studio and PM me the zip file?

digithai · July 29, 2016, 8:17am

So did you manage to get this resolved?
Im at the exact same position now, and am wondering if i should wait for a solution, or turn back to the older version.

emre · July 29, 2016, 10:51am

Deleting Samba.Modules.PaymentModule.dll file under SambaPOS installation folder solves this issue.

digithai · July 29, 2016, 10:52am

Finally got it solved!

Inside the SambaPOS installation folder C:\Program Files\SambaPOS5 or whatever it is for you, delete the file Samba.Modules.PaymentModule.dll.

PS: do make a copy of it somewhere in case you need to revert back.

Thanks Emre for helping me out on such short notice.

marcossteele · September 9, 2016, 11:15pm

I got the same problem today, updateing from .58 to .60
i deleted the Samba.Modules.PaymentModule.dll file, and it works in removing the error, but now i dont have any order tag showing in my products

As you can see, the right panel is empty.
Other clients dont have this problem, just the client where the server is installed

marcossteele · September 10, 2016, 8:24pm

anyone have a solution? I really need to fix this ;(

GreatShakesBar · September 10, 2016, 8:30pm

is the mapping ok? Seems odd it’ll only not work on one terminal?

QMcKay · September 10, 2016, 9:58pm

Show the mappings for one of the Order Tag Groups that applies to that Product or Product Group.

marcossteele · September 11, 2016, 12:37am

Very Odd indeed.

Other terminals don’t have this problem…

emre · September 11, 2016, 2:04pm

Try uninstalling SambaPOS completely. Also clear everything under the installation folder and reinstall.

marcossteele · September 11, 2016, 9:15pm

Thanks!
What i did was: installing samba back, removed the Messaging server service with the Samba.MessagingServerServiceTool.exe Tool, uninstall Samba, remove the SambaPOS 5 folder, and reinstall again.
The Messaging Server service was not letting me remove the samba folder, for a clean installation.

Thanks Again!

GreatShakesBar · October 11, 2016, 9:02am

I have had this error on 2 terminals in a multi terminal setup this morning and have worked out the problem.

2 tills I updated, I never closed Samba before updating. The installation prompted me to close it automatically which I did.

Upon reloading the logo.png hadn’t been changed and was still the company logo.

This makes me believe that if it is installed this way, not everything is changed.

The other tills I closed and installed manually and everything installed fine.

Matt

royh · November 17, 2016, 12:06am

To add to this—as this just happened to me on the server terminal and therefore all the RDP clients that connect to it—make sure you have all RDP clients disconnected. I went to the server’s task manager>users tab and signed off all client users. I then looked in the process tab of the server’s task manager to see if any other SambaPOS processes remained (there were 3) and right-click>ended those tasks. Then I followed the procedure posted by @marcossteele. Everything worked as usual after that.

FTR: Deleting the Samba.Modules.PaymentModule.dll file did work for me, but I didn’t want any problems to show up down to road because of that.

Thanks everyone,
Cheers!