SambaPOS market Crashes

V5 Issue
1

Tried Logging into samba market place
got the following error and then samba keeps closing.
I URGENTLY need to log in to market place and se just renewed the licenses and now RDP sais License Not Found and the server sais trial only

[General Info]

Application: SambaPOS
Version: 5.2.26
Region: en
DB: SQ
Machine: ROSECOTTAGE-SER
User: User
Date: 2020/07/24
Time: 07:39

User Explanation:

User said “”

[Exception Info 1]

Top-level Exception
Type: System.ArgumentOutOfRangeException
Message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
Source: mscorlib
Stack Trace: at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
at System.Collections.Generic.List1.get_Item(Int32 index) at Samba.Presentation.ClientLibrary.Modules.MarketModule.MarketModuleViewModel.UpdateLicenses(Boolean force) in C:\Users\vehbi\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\MarketModuleViewModel.cs:line 405 at Samba.Presentation.ClientLibrary.Modules.MarketModule.MarketModuleViewModel.Authenticate(String host, String userName, String password) in C:\Users\vehbi\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\MarketModuleViewModel.cs:line 351 at Samba.Presentation.ClientLibrary.Modules.MarketModule.MarketModuleViewModel.OnUserLogin(String obj) in C:\Users\vehbi\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\MarketModuleViewModel.cs:line 232 at Samba.Presentation.ClientLibrary.Modules.MarketModule.MarketModuleViewModel.addonInstallerViewModel_ModuleActivated(Object sender, EventArgs e) in C:\Users\vehbi\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\MarketModuleViewModel.cs:line 164 at Samba.Presentation.ClientLibrary.Modules.MarketModule.AddonInstallerViewModel.OnModuleActivated() in C:\Users\vehbi\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\AddonInstallerViewModel.cs:line 42 at Samba.Presentation.ClientLibrary.Modules.MarketModule.AddonInstallerViewModel.OnActivateModule(String obj) in C:\Users\vehbi\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\AddonInstallerViewModel.cs:line 112 at Microsoft.Practices.Prism.Commands.DelegateCommand1.<>c__DisplayClass6.<.ctor>b__2(Object o)
at Microsoft.Practices.Prism.Commands.DelegateCommandBase.Execute(Object parameter)
at Microsoft.Practices.Prism.Commands.DelegateCommandBase.System.Windows.Input.ICommand.Execute(Object parameter)
at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
at System.Windows.Controls.Primitives.ButtonBase.OnClick()
at System.Windows.Controls.Button.OnClick()
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

[Assembly Info]

mscorlib, Version=4.0.0.0
System, Version=4.0.0.0
Samba.Services, Version=1.0.0.0
Samba.Domain, Version=1.0.0.0
Samba.Infrastructure.Data, Version=1.0.0.0
System.ComponentModel.Composition, Version=4.0.0.0
Samba.Presentation.Services, Version=1.0.0.0
System.Core, Version=4.0.0.0
PresentationCore, Version=4.0.0.0
WindowsBase, Version=4.0.0.0
PresentationFramework, Version=4.0.0.0
DevExpress.Xpf.LayoutControl.v16.2, Version=16.2.13.0
System.Xml, Version=4.0.0.0
DevExpress.Xpf.Grid.v16.2, Version=16.2.13.0
DevExpress.Xpf.Grid.v16.2.Core, Version=16.2.13.0
System.Xaml, Version=4.0.0.0
Samba.Infrastructure, Version=1.0.0.0
Microsoft.Practices.Prism, Version=4.0.0.0
System.Runtime.Serialization, Version=4.0.0.0
Microsoft.Practices.Prism.MefExtensions, Version=4.0.0.0
DevExpress.Xpf.Core.v16.2, Version=16.2.13.0
System.Windows.Forms, Version=4.0.0.0
System.Drawing, Version=4.0.0.0
Samba.Persistance, Version=1.0.0.0
Stateless, Version=1.0.0.0
PropertyTools, Version=2012.4.14.1
Samba.Localization, Version=1.0.0.0
ReachFramework, Version=4.0.0.0
EntityFramework, Version=6.0.0.0
FluentValidation, Version=3.4.0.0
NCalc, Version=1.3.8.0
Microsoft.CSharp, Version=4.0.0.0
Omu.ValueInjecter, Version=2.3.0.0
Microsoft.Practices.ServiceLocation, Version=1.0.0.0
DevExpress.Data.v16.2, Version=16.2.13.0
WindowsInput, Version=1.0.4.0

[System Info]

Operating System
-Microsoft Windows 10 Pro
–CodeSet = 1252
–CSDVersion =
–CurrentTimeZone = 120
–FreePhysicalMemory = 743876
–OSArchitecture = 64-bit
–OSLanguage = 2057
–ServicePackMajorVersion = 0
–ServicePackMinorVersion = 0
–Version = 10.0.18363

Machine
-ROSECOTTAGE-SER
–Manufacturer = MSI
–Model = MS-7A15
–TotalPhysicalMemory = 4181856256
–UserName = ROSECOTTAGE-SER\User

2

You are not on latest version of samba, your going to be told to update first of all.
Current version is 5.3.0

1 Like
3

Thank you for the quick reply. I am new to Samba so please excuse the dumb question, but how do i update to the latest version.

4

You’ll find instructions here:

Note: be sure .NET is up-to-date.

1 Like
7

after i updated to VER 5.3 i get the following error when i try to log into market place

[General Info]

Application: SambaPOS
Version: 5.3.0
Region: en
DB: SQ
Machine: ROSECOTTAGE-SER
User: User
Date: 2020/07/24
Time: 09:32

User Explanation:

User said “”

[Exception Info 1]

Top-level Exception
Type: System.ArgumentOutOfRangeException
Message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
Source: mscorlib
Stack Trace: at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
at System.Collections.Generic.List1.get_Item(Int32 index) at Samba.Presentation.ClientLibrary.Modules.MarketModule.MarketModuleViewModel.UpdateLicenses(Boolean force) in C:\Users\Vehbi\Documents\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\MarketModuleViewModel.cs:line 356 at Samba.Presentation.ClientLibrary.Modules.MarketModule.MarketModuleViewModel.Authenticate(String host, String userName, String password) in C:\Users\Vehbi\Documents\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\MarketModuleViewModel.cs:line 302 at Samba.Presentation.ClientLibrary.Modules.MarketModule.MarketModuleViewModel.OnUserLogin(String obj) in C:\Users\Vehbi\Documents\Source\Repos\sambapos-v5-pro\Samba.Presentation.ClientLibrary\Modules\MarketModule\MarketModuleViewModel.cs:line 232 at Microsoft.Practices.Prism.Commands.DelegateCommand1.<>c__DisplayClass6.<.ctor>b__2(Object o)
at Microsoft.Practices.Prism.Commands.DelegateCommandBase.Execute(Object parameter)
at Microsoft.Practices.Prism.Commands.DelegateCommandBase.System.Windows.Input.ICommand.Execute(Object parameter)
at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
at System.Windows.Documents.Hyperlink.OnClick()
at System.Windows.Documents.Hyperlink.DispatchNavigation(Object sender)
at System.Windows.Documents.Hyperlink.DoUserInitiatedNavigation(Object sender)
at System.Windows.Documents.Hyperlink.OnMouseLeftButtonUp(Object sender, MouseButtonEventArgs e)
at System.Windows.Documents.Hyperlink.OnMouseLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.ContentElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

[Assembly Info]

mscorlib, Version=4.0.0.0
System, Version=4.0.0.0
Samba.Services, Version=5.3.7390.41537
Samba.Domain, Version=5.3.7390.41536
Samba.Infrastructure.Data, Version=5.3.7390.41536
System.ComponentModel.Composition, Version=4.0.0.0
Samba.Presentation.Services, Version=5.3.7390.41539
System.Core, Version=4.0.0.0
PresentationCore, Version=4.0.0.0
WindowsBase, Version=4.0.0.0
PresentationFramework, Version=4.0.0.0
DevExpress.Xpf.LayoutControl.v17.2, Version=17.2.13.0
System.Xml, Version=4.0.0.0
DevExpress.Xpf.Grid.v17.2, Version=17.2.13.0
DevExpress.Xpf.Grid.v17.2.Core, Version=17.2.13.0
System.Xaml, Version=4.0.0.0
Samba.Infrastructure, Version=5.3.7390.41533
Microsoft.Practices.Prism, Version=4.0.0.0
System.Runtime.Serialization, Version=4.0.0.0
Microsoft.Practices.Prism.MefExtensions, Version=4.0.0.0
DevExpress.Xpf.Core.v17.2, Version=17.2.13.0
System.Windows.Forms, Version=4.0.0.0
System.Drawing, Version=4.0.0.0
Samba.Persistance, Version=5.3.7390.41536
Stateless, Version=1.0.0.0
PropertyTools, Version=2012.4.14.1
Samba.Localization, Version=5.3.7390.41534
ReachFramework, Version=4.0.0.0
EntityFramework, Version=6.0.0.0
FluentValidation, Version=3.4.0.0
NCalc, Version=1.3.8.0
Microsoft.CSharp, Version=4.0.0.0
Omu.ValueInjecter, Version=2.3.0.0
Microsoft.Practices.ServiceLocation, Version=1.0.0.0
DevExpress.Data.v17.2, Version=17.2.13.0
WindowsInput, Version=1.0.4.0

[System Info]

Operating System
-Microsoft Windows 10 Pro
–CodeSet = 1252
–CSDVersion =
–CurrentTimeZone = 120
–FreePhysicalMemory = 793556
–OSArchitecture = 64-bit
–OSLanguage = 2057
–ServicePackMajorVersion = 0
–ServicePackMinorVersion = 0
–Version = 10.0.18363

Machine
-ROSECOTTAGE-SER
–Manufacturer = MSI
–Model = MS-7A15
–TotalPhysicalMemory = 4181856256
–UserName = ROSECOTTAGE-SER\User

8

What do you mean renewed licenses? SambaPOS license does not need to be renewed it’s lifetime.

9

Hello @RoseCottageDullstroo,

This situation is caused by some of your Mobile Client licenses are expired, we communicated with you through the email that you sent to us, please check it out.