SambaPos v5 is not running. Freeze at loading screen

Hi there
I install Sambapos v5 on 13/09/2017
It was running fine. But today it’s not loading and freezing in loading screen. Can anyone help please?

Check DB is running.
Get a keyboard and alt-tab to see if you have error box/connection string error box up but have pulled samba back to front covering it.

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There has no error box. I have restarted my pc 3 times and same issues.

How may I check that dB is running or not? Could you explain please?

There is log.txt in C:\Users\YOUR_USER_NAME\Documents\SambaPOS5

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Most likely Database connection error. Either SQL Server has stopped running(which you may need to re enable), database name or database address has changed, or incorrect user name and password. Could be anything but i usually always check database connection first.

You can check to see if SQL service is running by opening services and scrolling down to find “SQL Server”
If it’s working it should show “Running” otherwise you can try to stop then start, or press restart on the left to restart the service and then open sambapos again to see if that helps.
Check if SQL server is running in Services

otherwise check location of log like @sukasem pointed, thats where you may find more info.

Worst case
Go to


Delete “SambaSettings” restart sambapos, reapply DB connection string and see if you can access again.

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Thanks guys,
It was rush hours today, so I have reinstall sambapos v5 and restore from backup. It’s working now.

Now I am having another issue with USB caller ID.

Port: 3

image

Here is the log:

    09-22-2017 22:41:06.922 - File: C:\WINDOWS\system32\tapisrv.dll, Version 10.0.15063   
    09-22-2017 22:41:06.922 - File: C:\WINDOWS\system32\unimdm.tsp, Version 10.0.15063   
    09-22-2017 22:41:06.922 - File: C:\WINDOWS\system32\unimdmat.dll, Version 10.0.15063   
    09-22-2017 22:41:06.922 - File: C:\WINDOWS\system32\uniplat.dll, Version 10.0.15063   
    09-22-2017 22:41:06.923 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 10.0.15063   
    09-22-2017 22:41:06.923 - File: C:\WINDOWS\system32\modemui.dll, Version 10.0.15063   
    09-22-2017 22:41:06.923 - File: C:\WINDOWS\system32\mdminst.dll, Version 10.0.15063   
    09-22-2017 22:41:06.923 - Modem type: USB Soft Data Fax Modem with SmartCP
    09-22-2017 22:41:06.923 - Modem inf path: oem31.inf
    09-22-2017 22:41:06.923 - Modem inf section: ModemX
    09-22-2017 22:41:06.923 - Matching hardware ID: usb\vid_0572&pid_1300
    09-22-2017 22:41:06.923 - Opening the modem device failed with error 00000020
    ATQ0V1E0 - OK
    AT+GMM - +GMM: USB Soft Data Fax Modem with SmartCP
    AT+FCLASS=? - 0,1
    AT#CLS=? - COMMAND NOT SUPPORTED
    AT+GCI? - +GCI: 100
    AT+GCI=? - +GCI: (00,01,02,03,04,05,06,07,09,0A,0B,0C,0D,0E,0F,10,11,12,13,14,15,16,19,1A,1B,1C,1D,1E,1F,20,21,22,23,24,25,26,27,28,29,2A,2B,2C,2D,2E,2F,30,31,32,33,34,35,36,37,38,39,3A,3B,3C,3D,3E,40,41,43,44,45,46,47,48,49,4B,4C,4D,4E,4F,50,51,52,53,54,55,56,57,58,59,5A,5B,5C,5E,5F,60,61,62,63,64,65,66,67,68,69,6A,6B,6C,6D,6E,6F,70,71,72,73,74,75,76,77,78,79,7A,7B,7C,7D,7E,7F,80,81,82,83,84,85,86,87,88,89,8A,8B,8C,8D,8E,8F,90,92,93,94,96,97,98,99,9A,9B,9C,9D,9E,9F,A0,A1,A2,A3,A4,A5,A6,A7,A8,A9,AA,AB,AC,AD,AE,AF,B0,B1,B2,B3,B4,B5,B6,B7,B8,B9,BA,BB,BC,BD,BE,BF,C1,C2,C3,C4,C5,C7,C8,C9,CA,CB,CC,CD,CE,CF,D0,D1,D2,D3,D4,D5,D6,D7,D8,D9,DA,DB,DC,DD,DE,DF,E0,E1,E2,E3,E4,E5,E6,E7,E8,EA,EB,EC,ED,EE,EF,F0,F1,F2,F3,F4,F5,F7,F8,F9,FA,FB,FC,FE)
    ATI1 - 255
    ATI2 - OK
    ATI3 - SoftK56V_B2.1_V7.63.00.50
    ATI4 - USB Soft Data Fax Modem with SmartCP
    ATI5 - 256
    ATI6 - SoftK56 
           CModem Version 12
           Rksample Version 342
    ATI7 - 255

image
But after calling nothing is coming. But phone is ringing. image

I guess there has issue with the
Opening the modem device failed with error 00000020 or anything else?

Can I have help for this please?

Just for future reference, SQL Server (SQLEXPRESS) is not shown to my computer’s Services. Just SQL Server VSS writer

Am I missing something for SQL server? @Shivan

Also if anyone can help me with my issue at SambaPos v5 is not running. Freeze at loading screen , I will be really grateful. Thanks in advance.

Is it just the one terminal? Did you install SQL express or are you using LocalDB SQL?

Yes currently 1 terminal and local dB @JTRTech

Can you also please check my usb caller ID issue?

If localDB I don’t think SQL would show as service or not like with SQL express…
As for caller ID I have no idea, problem is windows/device as if putty gets nothing then samba has no chance…

Localdb is not a service it runs like a program and can be seen in task manager but if you close sambapos it would disapeer.

If its not listed and your sambapos is running it usually means its running off a local database.
My guess is you installed sambapos with local database sql ce which loads with sambapos and closes with sambapos.

Its probably why its not showing in services

Just as kendash has mentioned also.

Id recommend installing sql express 2014/2016 as its far better even for the long run but its a personal choice.

As for your caller id issue.
Ensure youve selected the correct port in putty settings and ensure youve set the correct baudrate.
Possibly even try changing baudrate to the maximum as it shows in the first screenshot.

A small search on that error indicated possible COM port issue