SambaPOS V5 Mobile Client wont activate

V5 Issue
1

Support team this process has been less that fun,
our mobile client was working great until the license expired, then we purchased a renewal,
then could not get past a message “not licensed”
so we upgraded from 5.3.6 to 5.5.4 to assist in clear licenses on the client side.
also cleared licenses on the https://cp.sambapos.com/ server.

Now SambaPOS V5 Pro says it not activated on https://cp.sambapos.com/ server.
now we are back with “not licensed” on the Android device SambaPOS V5 Mobile Client.

the Android device connect to the server, it updates from the server, but when i login
with the user pin it says it not licenced.

please help

licence_Server
licence_Server1523×126 15.9 KB

We have tried using the original Android device SambaPOS V5 Mobile Client v2
and the new Android device SambaPOS V5 Mobile Client v3

still the same problem :frowning:

I look like we are getting close with the Mobile Client v2 more than the v3.

2

Can you please email support@sambapos.com this is not a support forum so we don’t always monitor it.

3

hello boss, i got same issue…its not activated!!!

4

Private messaging me is not support. Please be detailed or nobody can help you here. Or you can email support@sambapos.com

Saying I have the same problem 99% of the time ends up not being true. The community loves to help but you have to give more information.

5

i have the same issue, any idea please…thanks

6

mobile
mobile900×2000 139 KB

its not connecting…

7

1st time was connected, then asking for update database…from the mobile client app, its long hours , i am working…still same…