Hi All I am working with sambapos V4 ,I did Configureate Caller Id When costumer telephone number coming up succesfully I did save it with without problem 3.next time same number call I CAN NOT Select THE THE NUMBER I SAVED AND choice SELECT COSTUMER BUTTON IS DEACTIVE,When I TRY TO SAVE IT I…

Looks like your automation setup is wrong, when the caller id rings it looks like you have it setup to create customer entity everytime you click on it, thats why the other options are greyed out and thats why you only have the new customer button active You get that error message when pressing new…

your analysis are right, However, except one thing, there is no Rule or action for pop up [photo_2017-10-10_13-26-47] ! [IMG_5833]

Those screenshots are of actions and not rules, there must be a rule somewhere otherwise samba will not know what to do when the popup caller id box is pressed

I am 100% sure is this screenshot, I agree with you what you saying makes sense, however, can find any tutorial regard caller id and Rules

Im pretty sure caller id device setup does its own popup doesnt it?

[image] JTRTech: Im pretty sure caller id device setup does its own popup doesnt it? Yes, it is hard cord with caller id device.

I thought it loaded entity search screen with the number is receives?

[image] RickH: I never used it, so is there no automation to control what happens when you press the popup? [image] Altering number received from Caller ID V5 Question I’ve tried to create my own popup and it works so far - it resolves the original issue that I can …

SambaClub Forum

Select save customer error v4

Version 4

sukasem October 10, 2017, 6:44pm 11

RickH:

I never used it, so is there no automation to control what happens when you press the popup?

Altering number received from Caller ID V5 Question

I’ve tried to create my own popup and it works so far - it resolves the original issue that I can of course remove the hyphen from the number. However, I don’t have the same level of control about how the entity search happens. With the default caller id behaviour, I can select the department, however if I create my own rules, there is no way to do an entity search and specify the department. Ticket type isn’t enough. Also I have tried Load Entity and Change Ticket Entity to pass to the enti…

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