Select save customer error v4

[sukasem]

@RickH

I never used it, so is there no automation to control what happens when you press the popup?

Altering number received from Caller ID

I’ve tried to create my own popup and it works so far - it resolves the original issue that I can of course remove the hyphen from the number. However, I don’t have the same level of control about how the entity search happens. With the default caller id behaviour, I can select the department, however if I create my own rules, there is no way to do an entity search and specify the department. Ticket type isn’t enough. Also I have tried Load Entity and Change Ticket Entity to pass to the enti…