(Self Service )Customer Order food and settle payment at cashier

so i should have separate ticket type for this customer department as i want to show these two buttons on my other takeaway and tables department and dont want to show on customer department

Just wondering how you gonna track which order belong to who? or just ticket number and customer pay right away when order placed.

hmm didnt think of that

I think we need to find a way to integrate payment first. Or we can do partial self serve, automatic print bill and customer take the bill and come to pay at cashier then cashier send order to kitchen.

As for change customer button, I think you still need to use customers entity. So, button will stay. I would be better to call customer by name than ticket number. :slight_smile:

Unless @emre can change Change Customer to Automation command then we can move everything to the menu button area.

Well
 I’ve implemented popup browser action that works like ask question but displays a url instead of question. I thought it will be useful for displaying selected product details but might be useful for other uses as well. For example we may display maps inside.

Implementing something based on technical experiences is really hard. Trying to solve a real world issue is easier and useful as it solves a single real world issue. I understand as a tech person you want to demonstrate something significant so try to prepare a solution that covers as much as possible. It will be better if we pause for a while and ask restaurant people what they need.

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Add an order, select it and also remove buttons appears there.

Nice! My waitress doesn’t have to leave SambaPOS to open web browser because she still don’t trust my script to calculate delivery fee lol. She want to visualize it.

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did that also but will try again

Check every single automation command mappings i had a few that only appeared when ticket was at a specific state

It definitly works you just still have some buttons mapped to ticket and/or order line

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I wanted to make comment about something here and wonder if anyone thought of this already in the workflow. When I have been a customer at a restaurant using self ordering via tabets, usually the waiter sets the table to use on the tablet then hands to the customer. Customer places order and keeps tablet for entire meal - can order more things while there. There is no way for customer to get out of the order screen or change table, etc.

So how can this be implemented in SambaPOS? I gather anyone doing this would require such functionality. So the waiter needs to be able to first select the table, but how to stop the customer leaving the ticket screen, and also, after customer leaves, how does the waiter leave the ticket screen then change the table for the next customer?

Sorry if I am missing something obvious but it was just my first thought when thinking about this self ordering concept.

You have lots of options from enabling admin pin for close button
 to creating a specific custom entity screen for customers.

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This may not help you with this topic but I thought I would offer some experience I have gained in the USA.

I do not know if they are anywhere but USA however there is a very large commercial restaurant chain here called Chili’s and they have done table kiosks for quite a while now. Its interesting their approach because they use self service to pay and order yet they also have traditional menu/waiters. The kiosk is just a tablet with card reader and receipt printer in an enclosure that sits it upright on the table and is wireless. They allow you to purchase for 1$ to your bill the ability for kids to play unlimited preinstalled games lol.

You an add deserts and order drinks etc from the tablet but the main meals is still menu and waiter. You can also pay and add tip from the kiosk and it prints a receipt for you.

The tablets are coded for each table. So if you grab a tablet from table A and order while sitting at Table B the order will go to Table A. So the tablets need to be at right tables.

EDIT: So upon closer look they are International. Locations all over the world. I think their approach to self service is a nice balance.

Looking at their structure gives some good ideas. I have always looked at competition and competitive markets for ideas. Its a good idea to do that. The larger corporations typically try and perfect the idea before they go worldwide with them so its a safe bet they know the good and the bad of these things.

Their kiosks have been a HUGE hit in the USA. The $1 games is awesome idea for families with kids. They recognize that when most people order they may have questions and there is huge value in having a knowledgable waiter to answer questions. But deserts and drinks etc are typically more impulse based on pictures


Oddly people tend to order drinks and deserts more if they can pick and order it themself. Not really sure why that is but statistics show that you get more sales in those categories if the customers do not have to speak to a waiter to order it.

Everything I speak about is based off USA so it might differ depending on Country.

the self kiosk is picking up its demand very fast both in restaurant and especially in retail.

i had one restaurant owner demanding for self - kiosk to be used in college especially during lunch break when the queue is long. According to him he want student to place orders and take token number. order will goto kitchen and be displayed. another screen will be displaying ready orders. the student will then come pay n collect its meal.

similarly owner have been asking self kiosk for retail also. where customer will scan its items make payment by swipping credit cards and then receipt will be issued.

and i think with the flexibily of samba the self kiosk will sure be possible.

Retail self kiosk is a whole different thing. I am skeptical at those. It really depends on your type of shop. My experience is in retail its a convenience and it can cut down on lines etc but its also easy grabs for theft and fraud.

although chances for theft and fraud are there but i have seen this implemented and i have used it also. they have put self kiosk counter near to the cashier.

Migros (biggest retail chain in Turkey) actively using it for a long time.

It is really too open to fraud and easy to cheat but seems like it is still profitable compared to traditional way as they constantly increasing number of locations that have it.

I believe %90 of needed stuff to implement a self service kiosk (for restaurants) already exists in SambaPOS.

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i am trying to set the url for ask question but the url doesnt seem to be right.

can correct my below path :

file:///D:/POS/k/images/bananasplit.jpg

how should i pass the path ?

Where did you get that syntax? What tutorial are you using?

Use Popup Browser action or <img> tag for Ask Question action.

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i think i am using pop