Dears,
I have a big issue as when I start a new day with new shift period , the ticket serial number continued the serial of the previous day instead of generating new One, anyone can help me in this and how do I adjust it ??
Thanks
If you want a resetting number you will need to automate that. The ticket number or ticket id does not reset. Search for ressetting ticket number there are tutorials for that.
thank you so much , but there is many topics with related issue 
This has been discussed at least half a dozen time in the last year alone… Try using the search function on the forum…