[SOLVED] How to show Customer Name in "Hold" button for takeaway

[kasharif]

Hi,

I’ve followed this guide to create a “Hold” button for my takeaway mode.

Unable to Hold/Close Take Away Ticket without taking payment

Question 1 Create new ticket tag and name it as Hold. [image] Add a single tag as shown. [image] Since we want to use this function on Take Away department map it to Take Away. [image] Now when you create a new ticket on take away department you’ll see Hold button. [image] Clicking Hold button will tag ticket as Hold and you’ll be able to close ticket. You can also click hold buttton when there is no active ticket on screen. In this case SambaPOS will display open tickets tagged…

It works fine. When there is no ticket and I click “Hold” it brings up the menu of currently held tickets along with their phone number, ticket tag and total cost. However I would also like to add the customer name so that it is easy to locate certain customers (e.g. delivery customers). Is there anyway of doing this? Screenshot attached below.
For extra information my workflow would be for a takeaway as follows:

Customer orders → Ticket Tag either Pickup or Delivery → Hold order → Order ready → Customer picks up food → reopen ticket → settle payment.

Many thanks, Kamal.

[RickH]

Yep justbadd another ticket tag to enter the customers name after you have selected your pickup or delivery ticket tag

[emre]

When you select a customer, customer name should also appear there.

[kasharif]

Hi guys,

Thanks for the helps, turns out that I had changed the primary field name for the customers entity, hence it wasn’t showing properly!

Thanks.