[Solved] Logo not printing in HTML printer template

V5 Question
1

Hi,

I have have the template got HTML to my A4 Samsung laser printer.
Although the “preview” shows the logo, when it prints it just shows
C:\Users\Admin\Desktop\logo.bmp on the receipt.

Pasted image1366×768 210 KB 

[LAYOUT]
-- General layout
<div style="font-size:15px;text-align:center;font-family:'Calibri'">
<BMP>C:\Users\Admin\Desktop\logo.bmp
<J00>  
<J00>  
{ENTITIES}
<J00>  
<T>Ticket {TICKET NO}
<J00>  
</div>
<C10>{TICKET TAG:Delivery} - Required at: {TICKET TAG:Pickup Time}
<J00>  
<L00>Date: {TICKET DATE}
<L00>Time: {TICKET TIME}
<L00>Served By: {USER NAME}
<L00>Terminal: Till 1

<F>- 
<J00> QTY ITEM | PRICE
 


{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J10>Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
<J10>Total:|£{TICKET TOTAL}
{PAYMENTS}
<DB>
<F>=
<J00>
<C10>T H A N K   Y O U
<L00>
<L00>Date Printed:{DATE}
<L00>Time Printed:{TIME} 
<L00>Ticket ID: {TICKET NO}

[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[SERVICES]
<J00>{CALCULATION NAME}|{CALCULATION TOTAL}

[PAYMENTS]
<J00>{PAYMENT NAME}: |£{TENDERED TOTAL}
<J00>Change Due: |£{CHANGE TOTAL}

[ORDERS]
-- Default format for orders
<J10>- {QUANTITY} {NAME} | £{TOTAL AMOUNT}
{ORDER TAGS}

[ORDERS GROUP|PRODUCT TAG:Kitchen:Starters,House,Tandoori,Chef,Traditional,Mild,Veg,Biryani,Veg Side,English,Bread,Sundries,Alcohol,Drinks,Desserts]
<F>-


[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}

[ORDERS:Void]
<J00>- {QUANTITY} {NAME}|**VOID**
{ORDER TAGS}

[ORDER TAGS]
-- Format for order tags
<J10>       * {ORDER TAG NAME}

</div>

[ENTITIES:Customer]
-- Customer entity format
<L00>Customer: {ENTITY NAME} | {ENTITY DATA:Name}
<L00>{ENTITY DATA:House} {ENTITY DATA:Street}
<L00>{ENTITY DATA:Town}
<L00>{ENTITY DATA:PostCode}
2

Solved, had the printer set to Windows not HTML! :sweat:

3

im having an issue with logo not printing when using html template, i get this error message when trying to print or when trying to view the ticket when using the ticket edit view screen
image

I have tried storing the logo in different folders which had no effect

This is the template for the print job
<BMP>C:\Users\Rick\Documents\Receipt Logo.bmp

any ideas why it wont print the logo?

4

try giving it a simpler name like logo.bmp

Edit: HTML printer shouldn’t try to init a bitmap image for it. Does your Ticket Printer type set to HTML Printer?

5

(ignore the same question in other post)

yea its set to html

image
image.png1366×768 25 KB

6

Solved!! That did it, just setting the image name as “logo”

7

@RickH Hi Rick,
What should be the dpi for a logo in BMP format?
And the size too

8

That’s a bit broad of a question, not sure DPI matters to much and thermal printers arnt exactly high res.
Also not sure how it’s rendered in different modes as posible dpi and size would both effect depending on process.
Just try it :stuck_out_tongue: resizing bmp is simple enough.

1 Like
9

Got it. Working fine now. Thank you