Is if possible to configure an entity screen to create a new Ticket on entity select
vs the default
Opening existing ticket or ticket list showing all open tickets?
Yes possible but you’ll need a lot of customization to open / list tickets.
- Create a new Custom Entity Screen.
- Add Entity Grid Widget.
- Edit Settings and set Automation Command as Add Ticket command.
PS: I can’t write from memory but you may need to handle command parameter to send selected entity to Create Ticket action.
Instead of using an entity screen I created a menu using custom buttons and added actions and rules to assign the selected entity and then switch menu.
This always defaults to new ticket which is perfect for my needs.
2 Likes
Interesting, like it.