Staff Entity Screen - Create new Ticket by default

Is if possible to configure an entity screen to create a new Ticket on entity select
vs the default
Opening existing ticket or ticket list showing all open tickets?

Yes possible but you’ll need a lot of customization to open / list tickets.

  1. Create a new Custom Entity Screen.
  2. Add Entity Grid Widget.
  3. Edit Settings and set Automation Command as Add Ticket command.

PS: I can’t write from memory but you may need to handle command parameter to send selected entity to Create Ticket action.

Instead of using an entity screen I created a menu using custom buttons and added actions and rules to assign the selected entity and then switch menu.
This always defaults to new ticket which is perfect for my needs.

2 Likes

Interesting, like it.