Staff Entity Screen - Create new Ticket by default

V5 Question
1

Is if possible to configure an entity screen to create a new Ticket on entity select
vs the default
Opening existing ticket or ticket list showing all open tickets?

2

Yes possible but you’ll need a lot of customization to open / list tickets.

  1. Create a new Custom Entity Screen.
  2. Add Entity Grid Widget.
  3. Edit Settings and set Automation Command as Add Ticket command.

PS: I can’t write from memory but you may need to handle command parameter to send selected entity to Create Ticket action.

3

Instead of using an entity screen I created a menu using custom buttons and added actions and rules to assign the selected entity and then switch menu.
This always defaults to new ticket which is perfect for my needs.

Capture.PNG908×604 16 KB

4

Interesting, like it.