The ticket status is not updating after moving an item from one entity to other entity

Hi Everybody
Hope you are all doing well

I have got some problem with my Entity updating. After moving an item from one table to other table, previous ticket status is not updating like unpaid and ticket status seems like blank but moved item ticket status is appearing like unpaid.
Anyone can help with my problem please.

Hello @nani,

Can you please check your Ticket Moved Rule? It is supposed to be like in the image I attached;

2 Likes

Thank you
Its working now