Hi @JOSHUA2019,
You aren’t really sharing what you are doing i.e. how many devices you have, departments, terminals, custom reports, rules, actions - or in general where exactly you are stuck and need help with. You are just sending me your to-do list.
If you have multiple departments, I imagine you have multiple POS devices for each section/department in your establishment your team can order from?
You’ll have to define printers per device (terminal), terminals and change local settings in SambaPOS for each device - further on, you can use T.Terminal
and/or O.Terminal
in report to get information from which device ticket/order came from. This way you can get Terminal (device), ItemTag, ExactTotal report.
Other reason why to go with terminals instead is because you don’t have to select them like departments, and you can have orders from multiple terminals in one ticket.
If you only have 1 ordering device but 4 virtual departments - having one input device and 4 virtual departments to choose from will be extremely inefficient to implement whichever way you go about it. But if that’s the case, I would automate a mix of Ticket Tags and Order States that apply to orders when selected by user. My thought process on that is that it is easy it to constrain custom automation through ticket tags and order states. To add to that, both are easily reported via custom report tags.
For other reporting options and tags look up Custom Report Tags and other related threads.
From your last message its starting to look like you expect me to provide ready to go solutions. I am here in my own free time trying to help. So I am going to put it down as language barrier.
If you want ready to go solutions, you can post a thread in Ads category, clearly define your use case, problems and objectives, someone might contact you in private with an estimate work and price.
I believe I provided you with plenty of information to get you started, insight on some more advanced concepts and you should be able to continue your own journey of customizing your own ideal solution.