Ticket get closed automatically when another ticket is closed on another termina

#1

I have 2 terminals and ticket are getting automatically closed when another ticket is closed on another terminal

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#2

Another ticket? Or you mean ipening same ticket on two terminals?
Please explain a but better?

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#3

Its another ticket. Two terminals punching different orders and when any of the terminal closes its ticket the other terminal ticket automatically gets closed. Using the latest [5220]version

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#4

You must have some kind of automation causing that. It is not doing that by default I know since I am using the same version with multiple terminals. Are you setup with SQL Express and do you have any ticket closing automation?

Is it doing it every single time? Can you show an example?

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#5

@Jesse I also have installed the same version for many other clients with multiple terminals and does not face any issue. This client, when rush occurs at both terminals the issue popups up and otherwise it acts very fine. the only addition i have in Ticket Closing rule is multiple print jobs as i need to print same item in multiple kitchens

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#6

Solved the problem by disabling Message Server

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#7

Odd message server shouldn’t cause that.

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