Ticket not showing in lister when entered via API

V5 Question
1

Delivery tickets that come in via the API are not showing on the ticket lister. Pickup tickets show no problem.

When created within SambPOS the ticket shows.
Ticket Id: 3258 is from API
Ticket Id: 3259 is from SambaPOS

2020-10-29_14;34_1604003640_Ssms

API created states:

[
{"D":"\/Date(1604003511312-0600)\/","S":"Unpaid","SN":"Status","SV":""},
{"D":"\/Date(1604003510582-0600)\/","S":"Waiting","SN":"Delivery","SV":""},
{"D":"\/Date(1604003510582-0600)\/","S":"Waiting","SN":"Kitchen State","SV":""}
]

SambaPOS created Ticket:

[
{"D":"\/Date(1604003534602-0600)\/","S":"Unpaid","SN":"Status","SV":""},
{"D":"\/Date(1604003526134-0600)\/","S":"Waiting","SN":"Kitchen State","SV":""},
{"D":"\/Date(1604003526136-0600)\/","S":"Waiting","SN":"Delivery","SV":""}
]

I manually changed the order of the states for the API order thinking it may be an order issue with the states and it made no difference.

API created ticket:
2020-10-29_14;37_1604003850_Samba.Presentation

Manually created ticket:
2020-10-29_14;38_1604003896_Samba.Presentation

Widget settings:
2020-10-29_14;40_1604004050_Samba.Presentation

Everything state-wise seems identical and I’m stuck.

Thanks!

2

Are you using terminal ticket method? What happen if you clear order state field?

3

I’m using createTerminalTicket and states are set via automation when ticket is created. I’m not setting any states when updating the ticket.

4

Try clearing order state from widget, I use almost the same flow as you with pickup and delivery Ticket and tickets show in lister

5

Thank you!

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