Ticket still showing open after settled

Dear all i am having an issue where a client maid payment to a ticket settle the ticket and the ticket is not showing any more in entities. but seeing it in tickets under open tickets. even after voiding items still not going away can some one please help me with this
01-47-17 (1)

Hello @MarkNarsingh,

In case you send Anydesk Id to support@sambapos.com we can check the situation out.

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