I am trying to figure out how to make ticket tag values appear in an ask question value scenario.
By default I know when creating a ticket tag you can allow it to popup and select an option before going to ticket screen.
This is great and you can even have multiple ticket tags selections that you can apply before getting to ticket screen.
However I am trying to put together a slightly different method to this by the use of ask question. You are welcome to suggest other methods if this isnât the most convenient or good way of doing so.
What I am trying to do is using ask question, rule, I want it to show the list of ticket tag values in which a user would select it and apply it to the ticket.
So I know there is the method of having employeeâs as entities and using a method around that, I donât mind going down that path but I am just trying to see whatâs possible with ticket tags at the moment.
There is a ticket tag Named :User. and some values that have user names.
I want to have those values show up when the Ask question rule is fired.
I tried the following screenshot but that didnât work.
I know I can bring up a keyboard and get them to type a value and put that value through to next rule.
But I was wondering if there was another method of showing those values?
If I could get the Ticket Tag values to show, then my other rule which parses the value âApply Ticket Tagâ may work.
At the moment, if you press âYesâ or âNoâ it will parse that. But itâs only showing YES and NO because it wonât get the values from {TICKET TAG:User} I think this wont work as itâs only looking at the ticket tag name âUserâ but not itâs values. I canât find anything else that could bring iâts values.
This is interesting⊠If I make the âUserâ ticket tag to show up before creating a ticket and make a selection and insert PAX, then suddenly I get a value.
Just a small thing, in your action you spell user with lowercase âuâ
When your talking about it you spell user with a capital âuâ User
Have you checked your using the correct spelling for user?
If so it may not be possible, I know when emre allowed the ask question to be able to show portion buttons he created a new portion tag for it, maybe it needs a new tag programmed to work???
What rule is this on? And how does it relate to the creation/updating of that tag?
Itâs definitely possible as I have one for course count which check and compairs the number of mains to the ticket take for covers and it asks if they donât match giving options of the counted number of mains as a report expression, set covers from tag or option to manually overide which moves to a prompt to allow typing covers in
I had to make my rule popup as soon as PAX is selected as I tried to make the rule before ticket is created but it wouldnât work so this was the closest method I got to get it to work.
Thatâs great! I didnât expect that but thank you kindly for doing so. This will allow for many other great things to be done with use of ticket tags.
For the client Iâm building this for, I initially created the original method where ticket tag would pop up before creating the ticket and made it mandatory for them to make a selection. It would show PAX and User and unless both were selected it wouldnât continue. I donât know why but they found this confusing to follow, so I was advised to look for a different method to accommodate the flow they wanted.(Theyâre used to screen popups). I did suggest the normal way would be better but they insisted and here I am lol.
