Hi @Jesse i am not hiding any order state. it is the same settings i have for pickup type but no issues there. all working fine… I know i am trying too many things all at once and messed up something for sure… i am attaching the rules. if you can have a look, that will be great… not sure if something is here causing issue… i can PM you my data base as well if you have some time to look at it.
All i have is different new order adding rules for ticket type. for Delivery Type its as per the following
for ticket and pick up ticket its generic
and here is what i did for new ticket rules
the following will go to kitchen pick up screen
and closing rule
Thanks always for your help!