Unable to print receipt


I am unable to print customer receipt. Trying to print receipt simply prints the template i.e.
░░░░░░░░░░░░░░░░░ R e c e i p t ░░░░░░░░░░░░░░░░

I am using the default “customer receipt template” that comes with the software. I made the following change to try and print receipt: Settings > Print Jobs > Print Bill. Here, I changed Printer Template to “Customer Receipt Template”. To print bill, I click on “Print Bill” icon on the settlement screen and get the output as shown above. If I use “Ticket Template” instead of “Customer Receipt Template” above, the ticket print out comes out fine.

Following are details of software and system:
POS version - 4.1.38
OS - Windows 7 Professional, 64 bit
DB - SQL Server local DB
Device - Laptop

A screenshot of customer receipt template is attached.

Customer Receipt Template is for Account Transactions, and may have a name that is a bit confusing. For the most part, nobody uses the Customer Receipt Template, and in fact in it’s current configuration doesn’t have anything to do with Customers at all - it could apply to any Account Transaction.

Instead, use the Ticket Template… that is what you really want, since it will print the order items that are on the Ticket.

Thanks for the clarification.