Urgent need help with SambaPOS Go Tablet

Sunday_Thuok · February 7, 2020, 2:35pm

Dear all team,
it just my first time to install SambaPOS Go Tablet, but i stuck in this process Registering the Device That SambaPOS GO Tablet following steps: https://kb.sambapos.com/en/8-7-sambapos-go-tablet-setup/
It said Network error! Please insure your setting correct.
Please give some idea. how to solve? Thanks!

Nizam · February 7, 2020, 2:48pm

Hello @Sunday_Thuok,

If you can share your Anydesk Remote Connection Program Id with me via PM, I can check it out.

Sunday_Thuok · February 7, 2020, 2:53pm

Hello @Nizam,
Thanks for fast support. can i send you by tomorrow because i already leave work there.

Nizam · February 7, 2020, 2:55pm

@Sunday_Thuok, Surely you can, no worries.

Jesse · February 7, 2020, 3:35pm

Are you trying to run the demo? Or are you trying to connect it to your own server? Message server is installed and configured and the application was defined and user created as per instructions?

You dont have a firewall interfering?

Sunday_Thuok · February 8, 2020, 12:18am

Hello@Jesse,
Well I am not try demo, I installed for customer in the real server. I might miss message server.
I will check it again. Thanks

Sunday_Thuok · February 8, 2020, 7:01am

Hello@nizam,
This is my any desk id: 675 870 731
Please help me on this!

Nizam · February 8, 2020, 7:07am

Hello @Sunday_Thuok, Please accept the request.

Sunday_Thuok · February 8, 2020, 8:54am

Hello @Nizam, Thank you for help a moment.
when i order from my tablet why it does not printer to kitchen printer.
but when take order from computer it can printer well?
Any sitting i missing?

Sunday_Thuok · February 8, 2020, 12:29pm

Hello @Nizam,
Can you remote to my pc again by tomorrow to fix SambaPOS go tablet,
Because when I add 2 more license (SambaPOS go tablet). It did not working.

Nizam · February 10, 2020, 10:28am

Hello @Sunday_Thuok,

In case you add new GO Tablet licenses into your cp.sambapos.com account, you are supposed to Login https://toffice.sambapos.com/login website so that your new licenses will be registered. I’ve sent you an email as well, check your inbox please.

wattoo.biz · May 25, 2020, 8:44am

Hello @Nizam
I am trying to configure SambaPOS Go Tablet but an error accord with this message " Network Error". I am sharing screen shot of all setting that I done as you told in kb.sambapos.com please check and tell me is there any issue with my setting or else.
Thanks

Nizam · May 25, 2020, 9:35am

Hello,

As I see you made User Pin and Password different, Pin is 1122 Password is 11220 in the settings screen it asks to you Pin, not the Password but you input 11220 which is Password.

Edit this situation then from Services refresh Samba Messaging Server and try again please.