Hi,
I setup Sambapos V5 for my client and also configured kitchen printer. Kitchen printer is working for a while then stop printing, Sambapos documents are waiting in the print queue. I dont know what can be the issue. I changed the printer and same issue it works for while then not printing to kitchen
Hello are you a registered reseller?
Hello Jesse, yes I am
Wyat is your registered reseller email so we can verify for reseller support?
Here you go ebd@dalsoftware.co.uk
What is the name of your reseller company?
DAL SOFTWARE and WEB DESIGN LIMITED
Ok found you. It has a different email registered. The printer works for a bit then stops? Is it usb or Ethernet connected?
So i setup the system and configured till to have a static ip address. Also, changed the ip address of the printer to be on the same ip range with till. It works for a while then somehow it stops. I fixed the issue last week and again occurred. Fixed again Yesterday, it occurred again Today. Do not know what I need to do. I use Xprinter XP-S300L model and Ethernet connection.
It could be an IP conflict. Can you try using a different ip maybe something not close to any other devices currently.
It could also be something in the template causing a fail and pausing all subsequent prints. Showing the template might help.
At the moment I am not in my client’s store but when I go there I will share the Kitchen template. I think IP conflict can be an issue. When the issue happened, I tried to ping the printer on CMD but could not reach the host. I checked the ethernet cable, it’s ok. I thought maybe it’s related to printer so I changed the printer but still have same the issue.
Kitchen template:
[LAYOUT]
<T>Ticket
<L01>Date:{TICKET DATE}
<L01>Time:{TIME}
<L01>Ticket No:{TICKET NO}
<L01>Person: {TICKET TAG:Person Count}
<L01>Table:{ENTITY NAME:Table}
<F>-
{ORDERS}
<L00>
<L00>
[ORDERS]
<L00>
<L01>- {QUANTITY} {NAME}
{ORDER TAGS}
<L00>
[ORDERS:Void]
<L01>- {QUANTITY} {NAME}|**Void**
{ORDER TAGS}
[ORDER TAGS]
-- Format for order tags
<L01> * {ORDER TAG NAME}
[ORDERS GROUP|PRODUCT GROUP]
<EB>
<L00>
<C01>====================
<C01>{GROUP KEY}
<C01>====================
<DB>
That’s a normal template. I’m pretty sure it’s ip conflict. Maybe try setting an ip further out from any device.
Just to update you, It was an ethernet cable issue I resolved eventually.
Also I realized somehow my username changed in this forum, how can I change my username?
Did you login with a different method?
No, I did not. Maybe it is related that you changed my account to a reseller account? I am unable to change my username now.
No that is not possible. What was your other username?
Oh your name was SambaposUk. Please choose a name that does not have Sambapos in it. You are misrepresenting to the forum since you are not SambaPOs and we have other resellers in the UK.
Let me know what name you would like.
ok, got it. Please change it to foodby