Utter confusion with Customer Accounts (particularly refunds)

[mjb2000]

@JTRTech

If your refunding a transaction on an account just refund the item on the ticket giving a negative total and charge that to account…

But this goes against everything @Jesse says about doing proper accounting…

Plus the issue I ran in to with Negative ticket values is image the customer paid a $30 cash deposit and $40 on the customer account. If I need to refund the item then it’s not possible to type “-30” on the settle screen, therefore it’s not possible to split the refund between cash and the customer account.

Also, [quote=“JTRTech, post:14, topic:14681”]
You can’t make a positive ticket in regards sales/receivables become a ‘credit’ on the account…
[/quote]
This is why I am trying to put the positive value as a credit on the customer account (to cancel out the debit which would have been applied when the customer paid on account).

If you take a look at Kendash’s Reverse Accounting examples it does make a lot of sense. In particular, it is possible to use postivie values and still process a refund with money coming out of the “Cash” account… It’s just a quirk of SambaPOS that it’s not working for Customer Accounts.

@JTRTech

you can’t pay a normal ticket with a refund

I am not “paying the ticket” - no such functionality exists as far as I am aware. The Customer Account trancends all ticket types, so it a debit is applied the the CA using a Sales Ticket it should be possible to apply a Debit to the CA when using a different type of ticket, for example a Refund Ticket

@QMcKay

Unfortunately, the Payment Screen is not made to do this type of operation. It really wants to see Balance > 0. And that behavior is hard-coded.

But this is exactly the problem. Using negative values as JTRTech suggests is simple, it’s what I had set-up for some time. But since -70 is not >0 we have issues when refunding anything other than All

Using a standard sales ticket which has a negative settle value you can’t split where you are assigning this negative number since you can’t type a minus (-) in to the numberpad. This issue is discussed further here…

Add negative sum on payment screen

I have just realise there is no option to add a negative sum on the payment page. If there is a full refund been given the “All” button works. If for example a customer paid with two different payment methods how can we enter this data. Example customer paid €500 Cash and €5000 by credit card. It is not possible to enter -500 to refund cash. all entered values are positive [image]

@QMcKay

You are better off using the Account Statement tutorial

There is so much I like in your AS tutorial, but I really need to ease of the settle screen when it comes to payments in multiple currencies, credit card surcharges and rounding.

I am using a “Customer Account Credit” product which does do a very good job of allowing a customer to pay for some items on credit and then later pay it off, all through the POS screen.

@QMcKay

I abandoned using the Payment Screen when Adding Credit to Accounts, because it does not work unless the Account has a POSITIVE Balance (owes money).

This is not my experience… See the ScreenCast below.

1. John has a 0 balance
2. He tops up $10 on to his account using USD, MXN and Credit Card (with surcharge)
3. When we load him as an entity we can see the we owe him $10 (He is in credit with us)
4. He then buys $10 of wristbands and pays with his customer account
5. He ends on a 0 balance