Hi there recently had V4 that crashed and was unable to recover any data. So we updated our system to V5.6.2 and built the database from scratch. Now after using the system for a few days it’s refusing to print the item sales for the day (it prints the work period report but not the item sales) and it also doesn’t show the voids for the day (shows the amount for voids in the work period report but not the details of what was voided). Any help would be appreciated.
Hi Chris,
Welcome to the community!
Are you running the standard report that came with V5? Did you modify it in any way?
The standard Item Sales Report uses an expression that expects the inventory to be decreased. With that, I am thinking maybe it might be a Decrease Inventory problem.
Could you run this report in the reports section of Manage (Manage → Reports → Reports → Add Report (located on the upper right)). Paste this in the Template section:
[Orders:1,1]
{REPORT ORDER DETAILS:O.MenuItemName,O.DecreaseInventory}
Click Preview, take a screenshot of the results and post it here on the forum.
If you did modify the report, can you post the report here on the forum? After pasting the report highlight the report and click the gear icon above the reply box and select the Preformatted text option. This will make reading the report much easier for everybody to identify the problem.
