V5 Backup Restore Issue (V5.7.26)

V5 Issue
1

Hi,

I’ve just updated my Samba version from V5.3.4 to V5.7.26 and I’m not able to restore my backup - I just keep getting this error.

Before this Samba was completely crashing but after creating a new data base I can get this far. It’s vital I recover this backup but i’m not sure how to do it or what the issue actually is!

IMG_7783
IMG_77831920×2560 1.1 MB

2

Hello @amarshall05 ,

If you send an email to [email protected] including your Anydesk ID we can connect to your system and try to help.

3

Hi,

Thanks for the reply. Where can I find my Anydesk ID? Or do I have to create one.

4

Hello @amarshall05 ,

If you click on here you will be able to download it.

5

Perfect thank you!

I’ll do that now and send an email over. Do you know what the typical wait time for a reply is with the emails?

6

Hello @amarshall05 ,

We will try to help you as soon as possible according to mutual availability.

7

Hi,

No problem, thank you. I’ve emailed over my Anydesk ID and link to this forum thread.