VIP Ticket State (optional)
If you want the VIP Ticket State to show on the Ticket Screen for non-Admin users, you need to set up these States, and ensure Show on Ticket is checked.
If you do not set up these States in this manner, regular users (non-Admin) will not be able to see the VIP Ticket State, but functionality will not be affected.
Ticket State for VIP Active
Name: Active
State Name: VIP
State Type: Ticket State
Ticket State for VIP InActive
Name: InActive
State Name: VIP
State Type: Ticket State