I dont think you worded it properly.
So you want to return an item after its already been paid for?
If you want to void something that has not been paid for what JTRTech explained is correct.
I dont think you worded it properly.
So you want to return an item after its already been paid for?
If you want to void something that has not been paid for what JTRTech explained is correct.
If you mean youve pressed quantity 2 then sandwich so your order line looks like
2 sandwich
Instead of
1 sandwich
1 sandwich
You would still need to select the order line and press void to void both sandwiches as they are on the same order line. You would then need to add a sandwich back so that tou still had one
So if that is what you are asking @JTRTech and @Hasa are both correct, select and press void and try to word your questions in as much detail ad possible as people will interpret what you are asking differently based on how they read and understand what they think you are asking
Hope that helps
In my order line, I have two sandwiches
I want to void only one⊠And the orderlone is already submitted to the kitchen
Everyone, really sorry if I confuse all
You have to void that order line, select it and press void. That should inform kitchen that order line has been voided
If there were 2 items on that 1 orderline you would need to submit another 1 so that you have voided 2 then added one back so overall you have only âvoidedâ 1
If you have submitted an orderline with a quantity of more than 1 i dont think you can then split it to void only 1, im pretty sure you need to void both then add one back
Use (+)
and (-)
buttons to change selected quantity.
If itâs already submitted, I am unable to do.
Youâre unable to do What? Select orders or Void orders? Please give detailed information so we wonât need a conversation.
I think what he is asking is after the ticket has been submitted and closed, when re-opened do the + and - buttons work to reduce the quantity of an order that has already been submitted?
I didnt think that would be allowed, in my mind the whole order line would need to be voided so the kitchen is informed, then the correct order added back onto the ticket to inform kitchen
Ive just tried to reduce the quantity of an order when it is submitted using the + and - buttons but when closing the ticket the quantity reverts back to the original submitted quantity.
it look slike you need to void the whole order line and then add the correct quantity of orders so the kitchen is updated of the change
Am intrigued on that one, would never have though to try, would have made same conclusion @RickH did, going to have to try later (not that I disbelieve you emre)
So just selecting order line will select all 5, but pressing + will make selection only 1 meaning void will void 1 of the 5?
If I understand that right thatâs a subtle and tidy bit of work
Thatâs exactly how it works. Maybe Iâm the minority here and didnât expect to be, but it made perfect sense it should work this way so I naturally just did it and assumed it was mostly understood.
PS @emre I am still out of commission so I canât test it but it would be good if we could also simply select item then use number pad to select qty
LOL, just tried, @Jesse cant believe i never tried, your right looking back it seems obvious.
Have tried numberpad and currently doesnât have same effect either numberpad first or after select.
Ahhh my logic was to select order and press - to reduce thats why it didnt work
Makes sense now to select order and press + to select the number of that submitted order to void
Im thinking backwards lol
Hello
The VOID button itâs not working. See the capture please. If I want to delete an order from the menu, I can see only GIFT. But if a click Close, itâs fine. It happens only when I open a New ticket, click on the product, but after I can not void it.
I have The reservation module installed and the Occupied Button. Nothing else.
Thanks
Void only works when ticket is closed and orders have been submitted this is by design. You only need to void something after it has been submitted so the void button is mapped to only be âactiveâ for submitted orders, thats why it works when you reopen the ticket
You need to create a âRemove Itemâ or âCorrectionâ button (or whatever you want to call it, i use remove item)
Create an auto command button use defualt mapping and map to order line
Create a cancel orders action
Create an execute auto command rule
Add button constraint
Add the action
Now you can sleect the orderline and press remove item button to take it off the ticket, or select multiple lines and press remove item button to remove more than 1 order line at a time
EDIT in fact this function is prebuilt into samba so you much have changed some of the defualt configuration. It was called cancel orders i think, and if i remember the button header justbsaid cancel and it was mapped to order so you must have unmapped this button or completely deleted it if you cant see it
As it was a default button you couldnt change the colour of the button so i removed mine and recreated it with auto command button so i could change the colour
Check your rules and auto commands for cancel order or just cancel, you might just need to add mappings back to the auto command button
Hello,
I just restored the Cancel Button, and now itâs OK (Settings-Program Settings-Maintenance)
Thanks for your help
No probs glad to help
Hey again,
It can be voided an entire list of products, after have been submitted ?
Not to click each item, but a button âVoid allâ ?
Thanks
You can use the abort transaction setup for this, if you use kitchen screen/tickets you may need to amend the setup slightly to inform kitchen the order has been cancelled
@Jesse created the original setup I find the tutorial now, I use it and it works great, I have it set that when I press my cancel transaction button it also updates ticket type so I can see how many transactions are cancelled
Here you go the exact setup with database tools file to import just ensure you backup before importing
Abort Transaction Button: How to make an Abort Transaction button