Whats causing samba to require to select driver before closing ticket?

V5 Question
1

I have a setup simliar to: How can make pay out

I have rules to add a delivery fee based on the ticket type once the state is updated. It was working exactly as I intended. But once I started a new work period I’m unable to close out of ticket until I select a driver. And I can’t figure out what’s causing this.

2

can you show screen shot of a ticket you cant close first?

3

This is the without the rule:

ezgif.com-video-to-gif
ezgif.com-video-to-gif800×450 466 KB

and this is with the rule
ezgif.com-video-to-gif(1)

4

which rule if you would.

5

Action:

screenshot
screenshot1920×1080 57.7 KB

Rule

screenshot2
screenshot21920×1080 66.6 KB

6

show the close automation command rule?
that rule wouldnt cause that itself.

7

Because you built that automation to assign the calculation to a driver account. It will not close ticket until a driver is assigned so it can make that transaction. I mean the very tutorial you linked that you used to build that calculation for driver pay requires a driver… You cant add a calculation for a driver without a driver.

1 Like
8

I’ve been suspecting that this is the case today. Are there any work around?

I need to be able to add delivery fee(flat fee, never changes) without assigning driver right away. and I need to be able to track delivery fee for each driver when the order is assigned a driver.

9

You will not be able to do that until a driver is selected.

10

Map the delivery fee to a delivery account and not to delivery drivers account and use a report to track the delivery fee by driver.

11

could you please illustrate how one would go about tracking fee by driver through report?

12

Try with

[Delivery Service:1,1]
>Driver|Delivery Service
{REPORT TICKET DETAILS:EN.Drivers,CA.Delivery Service.sum}