@emre is there any reason why when I use account payment to pay the ticket, if I then process another sale, adding the customer entity to the ticket that the account button doesn’t work?
I’ve tested with two accounts and it only lets me process one sale using account payment button on payment screen
I then have to settle that account so it’s balance is zero, this then activates the account button on payment screen to process another sale using the account button, then it greys out again and cannot be used until the account is “paid” and is clear again
@RickH thank you very much for the backup. If you check RickH entity you’ll find an account created but not assigned to entity. That’s why you can’t select Account payment. I tried multiple times but can’t reproduce that situation. I’ll keep trying few other things but please let me know if you find something related.
Edit: Maybe you forgot to remove customer accounts while clearing data?
i cleared them and deleted all entities and tried again
The issue is when creating an entity and pressing create account, an account doesnt get created. if i manually add the account in the entity, close samba and reopen the account button now seems to work everytime
so the issue is account not being created when pressing create account
is this the issue?
Should there be something in the Account Name Template field? is this why the account isnt being setup and linked to the entity?
Yep @emre that seems to be the issue, even though i delete accounts and entities and all transaction data, if i then create an entity with the same primary value as one already used (even though deleted) it doesnt correctly assign the account and it needs to be manually added to the entity
i tested creation of a new customer entity with a primary value not used before and it works fine
I don’t know if it worth your time but if you’ll be able to send me the exact state you deleted data and let me know the previously used values I can test why it is happening.
Hi, thanks for your continuous support.
I cant settle with customer account if bill is lesser than customer account balance.
Account Payment works only when bill amount is equal or more than customer balance.
Balance mode on display payment screen action was set to blank, I