Ask question for Ticket Tag based on Payment Method

Hi all,

I’m trying to have Samba ask a question for a ticket tag when a specific payment type is selected. I’ve seen tutorials including questions with buttons but haven’t seen any with a text input field for a ticket tag.

We have a widely used payment type of Bank transfer and I want to record Bank account name of the customer for easier cross checking with bank statements. Is there a way to make the question pop up when bank transfer is selected as payment method, and ask for the bank account name?

This should get you going.


Or you can add the information to the ticket log:


Report details:

[Bank Transfer Customer Information:1,2,2,4]
{REPORT TICKET LOG DETAILS:L.TicketNo,L.DateTime,L.UserName,L.Log:L.Category = "Customer Name"}



This is it!! Thank you so much! :smiley:

By the way is the ticket log the one in this tutorial?

Yup yup!

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