It is firing the command when mapped there. I confirmed that… WHat it is not doing is updating the screen to reflect that change until close is pressed or next item added. So the command is working from the menu… just the screen is not updating the new portion value.
He is firing an Ask Question action via the automation command from mapping it there. And it works just fine the question comes up. IT actually does change portion it just will not show it on screen unless Auto Select is activated or he presses close.
Umm I’ve solved something but I think we’ll be able to understand if it works fine or not after @sukasem tests it. It will be available on next update.
Can’t wait to try.
Actually, it’s not just portion but order tag too. it seem like when it was fired in the background, the process stay in the background. But I don’t know why Display Ticket won’t work.
My happy hour rule is working great, just need to close the ticket manually… becuase the action Close Ticket is not working outside the CLOSE TICKET BUTTON… strange…
No that is not what I am saying. I was not attempting to close ticket. I was attempting to use it as a method to close just the Order Tags menu which is completely different than what you were attempting to do in your issue.
I was trying it because you can press close ticket to do that I figured an action to do that would work. But I think I understand why it didn’t and I think it had to do with the fact that the Order Portion button was never actually pressed. So Portion was not chosen its name was just changed.
No it did nothing. But I was testing without an entity chosen. With a customer entity it might have. But the reason I was attempting to use that action did not work and it was not the same as your issue.
Your issue was a more exact reason and @emre explained it to you if I remember correctly. Something to do with Triggers and open tickets and a queue. It had nothing to do with close ticket inside a rule.
Close Ticket Action works just fine inside a rule. Technically when you press a Close Ticket button your using Close Ticket action inside a rule… a rule drives the action from the automation command you pressed.
Your second action was called from a Trigger… @emre explained how triggers work with open tickets… I do not remember exactly but something about them waiting until the ticket is closed.
No. @Emre explained why we cannot change prices when we are with an open ticket…
Thats why I use CLOSE TICKET rule, so I can close it automatically and change price list… except that I could not make CLOSE TICKET ACTION work…
Hi @emre,
I would suggest to have check box force select portion (like auto select)if possible. So, we can have automation command to do something else.
Auto Select doesnt force the selection tho… It just forces it to bring it up on item selection. You can still select nothing and press close. He was trying to avoid this and force a selection.