Before close ticket event canel close

[Marian]

hello,

I found it here, thank you for your time.

[New 4.1.37] Ask Question Action

You would want to change buttons to Yes=Print Bill,No and remove print bill automation command name. Then make new rule with event automation command executed, set the constraint to command value equals print bill. [image] The buttons bit where Yes=Print Bill makes it so pressing yes sends automation command value of Print Bill which is what makes that new rule fire. No button has no value so nothing happens. You would also obviously need to put the ask question in to a rule. Simplest exa…