@Jesse sorry I just got home will send you my database .
Im probably missing something but the rule debugger looks to be firing Close Ticket automation command but nothing after that…
Have you changed the Close Ticket Rule/Mapping;
If this was changed it wouldnt get to the before ticket closing event etc as the ticket close is not being initiated…
All of his screenshots of his Rules appear to be default, unaltered Rules. They should work just fine. But I agree, the Rule Debugger is indicating otherwise. His output from the Debugger is not correct, and some Events are not firing.
I could understand there being potential problems in the Settle/Payment Screen if something was set up wrong, but the fact that the simple Close button on the Ticket does not work is baffling, because all of his Rules look just fine.
The first thing to do is to get the Close button working, then go from there. It is dead-simple, so I can’t understand why it isn’t working.
Once the Close button works, I will bet the Settle screen works as well.
@neo_classic2004, how large is the ZIP backup? If it isn’t too big, I wouldn’t mind taking a look at it as well.
I thought settle worked fine… is why I said about the close ticket automation command executed rule…
Didnt see that rule shown.
Settle doesn’t work fine. The Ticket remains on-screen even after full payment. It does not close.
There are only 2 Rules that come into play for Close button:
Close Ticket Rule (Event: Automation Command Executed)
Ticket Closing Rule (Event: Ticket Closing)
From his debugger output, it appears the first Rule is firing. But the second one is not. And because it is not, the Ticket and Entity States are not being set.
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@neo_classic2004, show the configuration including the Mapping for the Close button. It is an Automation Command (not the Rule).
I never got the pm did you send it?
Never mind I got it forum just didn’t notify me. Weird
I won’t be able to look at it until later.
sorry I will try PM again I thought it was send.
oh I didnt read I think you got it ok 
Looking at it now. Give me a bit
I noticed if I add a ticket tag it works fine… but your settle screen not working either… odd.
@emre I am stumped I have looked at everything twice I cant figure out whats going on. If he adds an Entity to ticket it wont allow it to close even after payment but if he adds a ticket tag it will close.
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Transaction Type Tax Collect needs Default Target Account. The fix to your issue is indicated by the [color=green]Green[/color] arrow.
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Wow great catch. I even looked at the tax templates. That makes sense.
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Thats work 
Thank you very much everyone
can somebody also help me im having same problem and i tried all above but still cant close ticket
Please create a new topic and list in detail what your problem is. It probably is not the same as this really old thread.
Provide screenshots and detailed steps you do.
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