i recently discovered that if we merge two different tickets it manages to combine the amount but not the people. And it prompts for the number of person also. As i have set to prompt for number of people on ticket created rule.
So what constraint should i put when i merge table and how to combine the two tickets people also
When you merge tickets its really creating one new ticket with orders from the previous 2 tickets. So if you have yolur rule set with Ticket Created then that explains why its popping up. Instead find a different event to use and then pass the Ticket Tag into the new ticket after merge.
If you really want to automate this in that detail you should setup a kitchen screen and mark orders as preparing & served.
When you know which orders are still preparing in kitchen you can notify kitchen for table changes (not only for merge). You’ll only notify orders that has preparing state.
Ticket merging function is useful at payment stage. While customers sitting on table you shouldn’t merge tables as people may want to pay their own tickets. If all tickets gets paid at once you can merge tickets.