Hello Team,i have set up the above and it works perfectly.i was wondering if theres a way to copy the tag info into a ticket note so that its visible on the ticket lister alongside the other ticket details.help much appreciated.
This is quite informative but it seems a bit complex for the task im hoping to achive.What im looking for is a way to display the info on Tag Value: [:CCdigits] as a ticket note or anyway to add it as a column in the ticket lister,so that it gets easier for me to search for those details using the search panel.Thanks
The problem is there is not a field to automate inserting text.
I believe the action is to be used within a ticket to bring up the Notes editor.
The only way to automatically insert information into the Notes section of the ticket would be using GQL.
I do not know of a way to get the column (Ticket Tags) to show up in the default Ticket Explorer. You could create your own Ticket Explorer, using an Entity screen & Reports Widget ( I think that would work), to show any column you would like.
I don’t know how often you will be needing the screen to lookup Credit Card info. It might be simpler to run a report to get the ticket number, then look it up that way. However if you a need to show other ticket info in a custom Ticket Explorer, that might be worth the effort to create a custom Ticket Explorer.
Think it’s a typo.
There wasnt an update ticket tag action was there in the end though.
Looks like you might need to use graphql condo pragmatically.
However sure there must be a way to show tag on ticket list
This would be great,but am a little green in using ticket tags.any leads would be helpful.Thanks for the concern @Jesse,but am capturing only the last digits of the transaction number…and why i need to show on the ticket list, is simply to ease counter checking without having to open the actual ticket to view the transaction details.