I’ve a issue with merging tickets in a table entity.
We’ve started QR ordering with the RestaJet integration. When more than one person orders something the table entity will be filled with multple tickets with different customer entities.
To avoid this problem I added the customer information as a tag and tried multiple rules like:
rule Ticket Close; action Change Ticket Entity
rule Ticket entity changed ; action Change Ticket Entity
to delete the customer entity
none of them worked and now our customers cant merge tickets per table.
On the merge button remove the entities first. You can change default merge button to use automation by creating a Merge automation command and use Merge Tickets action instead of default merge. It will replace the default button with new one.
I mean switch to using automation for merge button instead of default… you can load tickets with Load ticket action and [:TicketIds] and then remove customer entities and then use merge action.
PS This is also a neat trick to limit use of Merge. Add admin confirmation and now you can prevent accidental merge of all tickets. Or use ask question for even more control.