Delivery screen not pulling customer information under individual Driver

I was trying to figure out how to format customer numbers like this in the Ticket Template 082-488-7140. I could do it on the system but it did not print like that on the receipt.

So I tried this by following this kb

<EB>
<L10>Name: {ENTITY NAME}
<L10>Ph/No:[=F('{ENTITY DATA:Phone}',<number>,<###-###-###>')]
<J10>Addr: {ENTITY DATA:Address}